Top Operations & Support Jobs in San Antonio, TX

Investigates, evaluates, negotiates, and resolves automobile physical damage claims. Reviews coverage, policy benefits, damages, liability, state law, subrogation opportunities, and settlement values. Coordinates repairs, inspections, rentals, payments, and claim documentation while referring cases to specialized units when needed. May manage direct repair shop compliance, total losses, and simple litigation matters. The role requires strong communication, organization, decision-making, customer service, and negotiation skills, with occasional travel for inspections, meetings, or related activities.

Translates business and system needs into detailed requirements, user stories, technical specifications, and acceptance criteria for Agile development teams. Gathers and prioritizes stakeholder requirements, analyzes impacts and dependencies across integrated systems, facilitates workshops and Agile ceremonies, maintains documentation, and supports QA validation. Serves as the liaison between business stakeholders, product owners, project managers, and IT teams while working with APIs, event-driven architectures, authentication systems, integrations, and configuration-driven solutions.

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Coordinate and schedule installation appointments, confirm daily installations, track schedules, manage customer contracts and paperwork, and write up phone sales. Provide payroll and administrative support, handle customer and associate calls, order supplies, file records, and process accounts payable invoices and installation receivables.

Provides administrative, reporting, workforce management, and project coordination support for Call Center and Customer Success operations. Maintains operational reports, trackers, documentation, and action items; coordinates onboarding and initiative deliverables; monitors call queues and staffing during peak periods; supports compliance, audits, corrective actions, and process improvement. Works with leaders and business partners to improve operational efficiency and ensure timely execution of sales, retention, and service-level initiatives.

Investigates, evaluates, negotiates, and resolves automobile physical damage claims. Reviews coverage, vehicle damage, liability, applicable laws, subrogation potential, and financial losses; coordinates repairs, settlements, rentals, inspections, and claim payments. Documents claim files, identifies policyholder benefits, refers cases when necessary, and manages claim closure using company systems. The role may handle total losses, direct repair shop compliance, and simple litigation cases.

Leads and scales U.S. business operations across consulting, systems integration, and service organizations. Establishes standardized workflows, monitors project cost, schedule, and margin performance, governs operational data and executive reporting, oversees billing and revenue enablement, and manages procurement, vendors, inventory, logistics, and facilities. Partners with executive leadership and Finance to improve scalability, profitability, compliance, and operational discipline.

Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Coordinates eCommerce site operations, including product launches, SKU updates, promotions, pricing, content, merchandising, and campaign changes. Performs quality assurance, site testing, troubleshooting, and performance analysis while maintaining the operations calendar. Collaborates with merchandising, marketing, creative, UX/UI, technology, and customer service teams to improve product discoverability, conversion, customer experience, and business results.

Provides remote executive and administrative support, including calendar and inbox management, meeting coordination, proposal preparation, process documentation, CRM and database administration, SharePoint file organization, project coordination, vendor communication, and optional QuickBooks invoicing support.