Top Operations & Support Jobs in San Antonio, TX

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Manage and optimize pre-sales systems and top-of-funnel tools (Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo). Own lead/account routing, user provisioning, workflows, data quality, integrations, and documentation. Partner with Sales, Marketing Ops, Finance, and Analytics to improve processes, troubleshoot issues, and apply automation/AI to scale pre-sales operations.

Produces, formats, revises, proofreads, and manages legal documents for attorneys and legal staff. Performs PDF conversion, OCR, Bates numbering, mail merges, electronic filing, and document production using legal technology tools. Creates presentations, spreadsheets, timelines, organizational charts, and electronic closing binders. Supports document management processes, enters attorney time, and manages multiple priorities while delivering accurate work on schedule.

Own and improve the end-to-end card disputes lifecycle: author SOPs, manage investigations, chargebacks, representments, and arbitration. Build, test, and tune agentic/AI investigation tooling, analyze dispute trends, define KPIs, manage BPO relationships, and mentor junior analysts.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Operate document imaging equipment: prepare, sort, remove staples, and scan hardcopy files to create high-quality electronic images. Maintain record order, follow procedures, track production, and meet daily production goals in a fast-paced, on-site imaging center.

Processes and validates energy rebate requests, enters data accurately, meets production and accuracy KPIs, follows standard operating procedures, and supports process improvements. The role requires professionalism, organizational ability, schedule flexibility, and willingness to learn new programs and tasks. Employees work remotely from a dedicated home office, remain on the phone throughout shifts, and may work evenings or Saturdays during high-volume periods.

Manage and optimize SAP landscapes, perform installations, upgrades and cloud migrations (AWS/Azure/GCP), monitor performance, support S/4 HANA and Fiori, handle backup/recovery and DR, document procedures, mentor junior staff, and act as customer technical contact.

Analyze revenue and sales data to build executive dashboards, track pipeline and funnel performance, support forecasting, territory and quota planning, administer commissions, and assist with deal desk workflows. Partner with Revenue Operations, Sales, Finance, Marketing, Customer Success, Legal, and executives to deliver insights, improve data quality, evaluate sales efficiency, and support predictable revenue growth in a lean SaaS startup environment.

Provides administrative support to Assistant State’s Attorneys in the Juvenile Justice Division. Duties include receiving and entering case documents, preparing subpoenas and correspondence, updating case systems, managing digital records and inventory, processing closed cases, scanning and copying documents, supporting reception, handling confidential information, and participating in overnight call coverage.