Senior Operations & Supplier Testing Analyst

The Role:

The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations.  This role requires hands-on support for performing 1LOD transactional and supplier oversight testing.  Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. 

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What You’ll Do:

• Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing
• Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective
• Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed
• Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes
• Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions
• Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirement, policies and business processes
• Make principle based scoring and risk decisions grounded in policy intent, evidence and data
• Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions
• Communicate findings, risk implications to cross functional stakeholders
• Determine when issues can be resolved independently versus escalated to management and proactively engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications 
• Support the Testing Manager in monitoring changes to procedures, policies  and regulatory requirements to assess their impact on the testing scope and the related test script
• Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively 
• Prioritize competing responsibilities based on workload and demands
• Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology
• Provide real time feedback, reinforcing best practices and elevating testing quality
• Serve as subject matter resource to IC2s by providing guidance on scenario interpretation, sample methodology, and evaluation.
• Support a culture of accountability, continuous learning, and improvement within the testing team
• Train analysts on newly designed or revised tests
• Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches
• Mentor analysts to build critical thinking, problem solving and communication skills under managers guidance
• Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department

What You’ll Need:

• 5+ years of relevant experience in audit, compliance testing, or other control/ transactional reviews 
• Experience in banking and/or fintech industry; knowledge of banking products, processes and regulations covering areas such as deposit products and consumer lending products
• Demonstrate ability to apply testing methodology, regulatory knowledge and risk and control frameworks to evaluate complex scenarios and inform testing conclusions
• Strategic thinker who can partner with testing manager to build, expand and improve existing testing scripts and processes
• Strong organizational skills, able to balance multiple critical priorities simultaneously and successfully
• Maintain strong time management, able to complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
• Strong analytical skills and ability to review and comprehend large sets of data; able to synthesize diverse processes and data and formulate appropriate conclusions
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Results oriented, demonstrated achievement of exceeding expectations
• Ability to work independently with minimum oversight and exercise sound, risk based judgment in ambiguous or complex scenarios
• Inquisitive nature, attention to detail, diligence and a good attitude
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom)
• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders
• Demonstrated ability to coach, mentor and review peers with a focus on accuracy and development