Top Operations & Support Jobs in Salt Lake City, UT

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Lead revenue operations for Marketing and BDR, partnering with leadership to plan pipeline coverage, analyze funnel leakage, recommend fixes, own reporting infrastructure and tech stack, and drive cross-functional initiatives to scale top-of-funnel performance.

Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.

Perform accurate daily order entry and validation, manage incoming order requests via ticketing systems, submit orders to providers, maintain CRM and reporting dashboards, communicate across channels, troubleshoot order discrepancies, and support cross-functional teams while adhering to SLAs and compliance requirements.

Administer and stabilize the studio-owned Flow (ShotGrid) production tracking environment, prioritize Flow/Jira bridge reliability, re-architect automation/event listeners, troubleshoot integrations, audit and document configurations, improve pipelines (Character, VFX, Cinematics), manage schemas/permissions, configure vendor access, and build dashboards and reports.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Lead end-to-end revenue operations for Employer Services: own Salesforce and revenue tech stack, standardize quote-to-revenue, govern forecasting and pipeline, align revenue integrity with Finance, and drive global transformation, automation, and adoption across Sales, Finance, and Technology.

Lead Player Experience and Safety operations: own moderation policy and enforcement, audit and coach agents, manage support queue health, write SOPs and reports, surface community trends to Product, and lead a combined Trust & Safety and Support team to keep the Gen Z platform safe and healthy.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.