Top Operations & Support Jobs in Salt Lake City, UT

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.

Lead and build renewal operations: design processes, manage end-to-end subscription and maintenance renewals, generate quotes, ensure contract compliance, improve Salesforce tracking and reporting, and partner with Sales, Customer Success, Finance, Legal, and Operations to maximize retention and revenue.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, maintain pipeline and forecasts in Salesforce, handle orders and proposals, coordinate with internal teams and AR, build client profiles, and provide value-add reporting and presentations to ensure timely resolutions and strong client relationships.

Steward the Salesforce org by designing and maintaining declarative solutions, enforcing automation and governance standards, safeguarding data and security, supporting integrations, monitoring platform reliability, managing releases and documentation, and translating business needs into scalable, supportable platform designs while partnering with developers and stakeholders.

Provide remote administrative support and Salesforce CRM administration: maintain accurate customer records, generate reports and dashboards, manage calendars and documents, coordinate cross-functional tasks, improve processes, and support ad hoc reporting and user requests to ensure operational efficiency.

Design, build, and sustain the Managed Work Order Associates program and operating model. Own productivity, SLAs, quality, NTE compliance, PM programming, and continuous improvement to reduce cost-to-serve and increase gross margin. Lead performance management, governance, cross-functional standardization, audits, and team development to ensure consistent execution and audit readiness across ServiceChannel Managed accounts.

Lead and scale Revenue Operations across Sales, Marketing, Customer Success, Finance, Product, and IT. Build processes, CRM governance, forecasting, KPIs, dashboards, automation and AI-enabled workflows. Drive pipeline governance, territory and capacity planning, system integrations, executive reporting, and cross-functional initiatives to improve revenue growth, forecasting accuracy, retention, and operational scalability.

Perform high-volume Remote Online Notarization (RON) closings—primarily HELOC loan packages. Verify signer identity, review packages for completeness, catch errors pre-funding, maintain a high daily signing pace, escalate issues per procedure, and complete package-specific training.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.