Top Operations & Support Jobs in Salt Lake City, UT

Manage high-volume inbound and outbound calls to prospective and enrolled students, facilitate enrollments, ensure admissions requirements are completed, track student dispositions in internal systems, and support team initiatives and trainings.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Manage and resolve high-risk loan and complex customer disputes by performing root-cause analyses, coordinating across departments, handling escalations, and ensuring regulatory compliance. Provide empathetic customer service via inbound/outbound calls, maintain confidentiality, document resolutions, and recommend process improvements to reduce future complaints.

Provide enterprise-level safety program support for Amerescos Eastern US teams: manage trackers, compliance schedules, EHS/LMS administration, training matrices, incident and corrective-action tracking, document control, reporting, dashboards, and coordination with regional safety and project teams to ensure safety documentation and compliance.

Provide phone, email, and social media product support and troubleshooting for homeowners and plumbers using water filtration products. Handle order entry, account reconciliation, ticketing, SAP checks for stock/availability, dispute resolution, and identify cross-sell opportunities. Maintain product knowledge, support installations/maintenance questions, and report to the E‑Commerce Channel Manager. Remote role with occasional Fort Worth office visits.

Own day-to-day operational execution for a portfolio of partners: configuration, billing, data/integration operations, implementations, escalations, reporting, and partner business reviews. Coordinate cross-functionally to resolve issues, run implementations, and serve as primary operational contact to ensure smooth partner relationships and flag risks early.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.

Lead multi-year staffing strategy and workforce management for Member Care, oversee vendor/BPO relationships, and drive AI-enabled automation and tooling. Own staffing models, forecasting, scheduling, performance metrics, and cross-functional execution while building a high-performing team and scaling productivity, vendor performance, and cost efficiencies.

Lead end-to-end business-process transformation: diagnose operational friction across functions, design future-state workflows and business rules, translate requirements for Product/Tech/Data, drive pilot-to-rollout adoption, and measure sustained business impact.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.