Top Operations & Support Jobs in Salt Lake City, UT

Provide technical customer support for Cellebrite SaaS solutions via phone, email, and chat. Troubleshoot browser-based application issues on Windows workstations, manage cases in CRM, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT through clear communication and timely resolution.

Manage payment disputes and chargebacks end-to-end, prepare evidence packages, investigate failed or duplicate payments and subscription issues, coordinate with Customer Support, Pharmacy, Clinical Ops, and Finance, monitor fraud trends, maintain accurate records, and recommend process improvements to reduce chargebacks and improve payment success.

Lead design and scaling of sales and partner operations: own GTM systems architecture (Salesforce, LeanData, CPQ), optimize processes and data pipelines, ensure executive reporting accuracy, drive cross-functional alignment, and lead change management and training across the revenue org.

Serve as the primary technical operations liaison for payroll tax implementations and production support. Validate and troubleshoot data files and integrations (XML/CSV/TXT/JSON), manage escalations, coordinate testing and cutovers, ensure data quality, advise on tax setup, and document SOPs to support customer onboarding and daily operations.

Translate and edit Tagalog-to-English vital records, legal documents, certificates, and transcripts for a U.S. client. Deliver accurate, well-formatted translations on short (1–2 day) deadlines as a freelance contractor, meet productivity targets, and submit per-word rates.

Lead and scale PandaDoc's GTM technology stack and team, owning CRM architecture, integrations, workflow automation, data governance, change management, and roadmap to support Marketing, Sales, and CX.

Provide proactive operational support to a senior executive across multiple businesses: track tasks/projects, coordinate stakeholders, manage calendars, draft communications, perform research, maintain records, and ensure timely follow-up and documentation while working remotely and across time zones.

Manage systems, reporting, and financial analysis linking sales pipeline to recognized revenue. Own recurring revenue and pipeline reports, maintain financial models and Salesforce data hygiene, support forecasting, build dashboards, evaluate tools and automation, document processes, and develop post-sale analytics over time.

Manage Michigan PIP claims end-to-end: investigate facts, perform coverage analysis, evaluate damages and limits, negotiate settlements, approve payments, refer to other units, document files, and handle MCCA and attorney-represented claims.

Own end-to-end sales compensation operations: process and audit monthly commissions, administer compensation platform configuration, build financial and scenario models, deliver recurring attainment and payout analytics, support quota and territory planning, resolve commission disputes, and drive systems automation and cross-functional integrations to improve scalability and data quality.