Top Operations & Support Jobs in Salt Lake City, UT

Provide pre-production operational support for Enterprise Loyalty implementations: coordinate client testing, analyze inbound/outbound files to identify root causes, create internal support documentation and client implementation guides, establish repeatable testing and triage processes, attend development standups, and partner with QA and support teams to enable scalable production support.

Manage allocation and optimization of internal talent across technical, PM, engineering, and managed services functions. Maintain skills inventory and utilization dashboards, forecast demand, champion internal-first staffing, coordinate with HR and vendors, and provide reporting and recommendations to leadership to improve capacity, utilization, and hiring decisions.

Build and own Uncapped's outbound engine end-to-end: design prospecting infrastructure, enrichment and outreach pipelines, enable SDRs with tooling and playbooks, create ICP/scoring and segmentation, manage GTM tech stack, run performance analytics, and align cross-functionally with SDRs, AEs, RevOps and Partnerships to scale outbound pipeline contribution.

Investigate, analyze, negotiate, resolve, document and report consumer and commercial billing issues. Provide resolution options to customers, authorize billing settlements within limits, and adjust customer accounts.

Provide remote technical support for OneStream and other financial management applications, triage and resolve product/configuration issues, submit bugs, update knowledge base, collaborate across teams, and maintain strong customer relationships during Pacific Time business hours.

Provide front-line support for consumer and business banking customers via inbound calls, secure messages, chats and other digital channels. Resolve account servicing, onboarding reviews, access/password resets, basic ACH/wire inquiries, and transaction research while following KYC/CIP and BSA/AML guidelines. Use multiple systems to troubleshoot, document interactions, escalate complex issues, meet SLAs, and participate in testing, coaching, and ongoing training. Schedule flexibility for evenings, weekends, and holidays required.

Provide 24x7 help desk support for a U.S. government customer, troubleshooting COTS and custom desktop/web applications, databases, and user account issues; escalate complex problems, support data application operations and migrations, and collaborate with developers and engineers in an Agile environment.

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.

Serve as the primary escalation for complex brand support issues, resolve tickets end-to-end, identify root causes and recommend fixes, improve knowledge bases and onboarding docs, enhance AI support coverage, and partner with Product, Engineering, and Trust & Safety to surface and resolve systemic issues.

Investigate and settle complex liability claims with minimal supervision: review coverage, determine liability and compensability, secure information, arrange appraisals, set reserves, authorize payments within authority, develop subrogation, coordinate litigation with counsel, prepare reports, and mentor/train staff.