Top Operations & Support Jobs in Salt Lake City, UT

Provide overnight live chat and inbound phone support to families navigating loss and life transitions. Conduct research, create Care Plans, source vendors, maintain knowledge base, meet SLAs, escalate sensitive issues, and support cross-functional projects with empathy and independence.

Lead and execute enterprise IT strategy and operations for a remote-first environment. Oversee infrastructure, networking, endpoints, identity, SaaS, cybersecurity, AI governance, disaster recovery, vendor management, budgets, and staff development while enabling secure AI adoption and operational automations.

Lead and scale HiBob's payroll services across the US and UK, owning strategy, execution, customer satisfaction, revenue/P&L, and operational excellence. Build repeatable services motions, improve implementation quality and speed, partner cross-functionally, leverage AI/automation, and develop a high-performing payroll services organization to drive retention and growth.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide high-level executive support to Alliances leaders: manage complex global calendars, stakeholder relationships, meetings, agendas, notes and action items; drive executive operating rhythm and special projects; plan multi-day offsites and senior events; improve processes and leverage AI tools to increase executive productivity while maintaining discretion and accountability.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.