Top Tech Jobs & Startup Jobs in Salt Lake City, UT

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Lead design, development, and implementation of Salesforce solutions (LWC, Apex, Visualforce) including Experience and Commerce Cloud and Accounting Seed. Build integrations (REST/SOAP, payment gateways), CPQ and Marketplace apps, mentor developers, perform code reviews, and optimize platform performance and reliability.

Lead and grow the Creative Strategy function, defining vision, frameworks, and operating models. Partner with senior customers and cross-functional teams to solve business challenges using insight-driven, AI-enabled strategic thinking. Ensure high-quality strategy across major engagements, drive customer growth, and represent Superside externally.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Qualify and engage inbound leads and outbound prospects for Territory Account Managers through research, calls, social outreach, and email; schedule meetings, maintain Salesforce data, meet activity targets, and support events and tradeshows.

Perform quantitative and qualitative analysis, build reports and dashboards, produce datasets, troubleshoot data issues, and present findings to stakeholders. Collaborate across teams and third parties to define reporting specs, improve data quality, and recommend KPIs and best practices to support decision-making.

Lead cross-program product initiatives: define a GTM request process, implement a CX priority tracker, improve roadmap management and Q4 planning, coordinate AI pricing and GTM, overhaul release notes, plan customer expansion/retention, and explore AI to improve roadmap inputs and customer-specific communications.

Lead positioning and go-to-market for SHI's cybersecurity portfolio. Create messaging, GTM plans, market analysis, sales enablement, content, launches, and performance tracking to drive pipeline and revenue while partnering with product, sales, and cross-functional teams.

Lead mid-scale telecom/ICT engineering projects from programming through closeout. Provide technical design, coordination, documentation, mentorship, and contribute to standards, GitHub workflows, and client relationships while ensuring scope, schedule, and budget alignment.