Customer Success Manager

Job Posted 4 Days Ago Reposted 4 Days Ago
Hiring Remotely in USA
Remote
Entry level
Information Technology • Software
The Role
The Customer Success Manager oversees customer relationships, advocates for their needs, and provides expert data insights to ensure satisfaction and success.
Summary Generated by Built In

We’re Antenna, a data and analytics startup that aims to expand knowledge of subscriber behavior so brands can entertain, inspire, and empower the world. We provide industry and competitive benchmarks across key metrics so our customers can know ‘what good looks like’, market intelligence so they can learn how to build a best-in-class business, and insights to inform their strategic decisions making. Antenna is the market standard for subscription analytics.

At Antenna, the Customer Success team manages our most important customer relationships by advocating for customer's business needs and being an expert in Antenna data.  At the moment, we do not have open roles in the Customer Success team, but we welcome the opportunity to connect with candidates. 

Antenna is remote-first and welcomes applicants who are eligible to work in the United States.

About Antenna

Antenna is the leading provider of data and analytics for the U.S. Subscription Economy. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are used by some of the most trusted brands across media and entertainment sectors to better understand subscriber behavior and successfully navigate the rapidly changing consumer subscription landscape.

Founded in 2019 by Jonathan Carson, a successful serial entrepreneur with deep roots in data and analytics, and Rameez Tase, a seasoned executive in media and analytics, Antenna’s mission is supported by top investors with global expertise in media and technology: Raine Ventures, BDMI, UTA Ventures, and many more. Antenna is powered by a dedicated group of individuals who are intellectually curious, passionate about service, and committed to supporting the needs of Antenna clients and each other every day. As a small remote-first team, Antenna team members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team. 

https://www.antenna.live/

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The Company
HQ: New York, NY
31 Employees
On-site Workplace
Year Founded: 2019

What We Do

The Subscription Economy has grown dramatically in the past decade, and is anticipated to almost triple again - from $635B to $1.5T - by 2025 [UBS].

But this growth is not just important economically. It is also dramatically changing the way that brands engage with consumers. The Subscription Economy enables brands to untether themselves from the established distribution channels and they have historically been stuck in, and to transcend transactional business models. The opportunity: deep, direct relationships with their customers, based on a long-term allegiance. And for consumers, this translates to much more choice, a dramatically better product experience, and a deeper connection with the brands they love.

The fuel for this new world is data. Brands need to deeply understand consumer behavior to survive and thrive in the Subscription Economy. Enter Antenna.

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