Top Tech Jobs & Startup Jobs in Sacramento, CA

Own the support queue, diagnose and reproduce customer issues, drive to root causes, submit bug-fix PRs, and act as the technical voice of customers to engineering to ensure product success.

Serve as the link between commercial strategy and field execution across North America. Work with sales and marketing to translate strategy into actionable plans, drive CRM and commercial tool adoption, support territory and account planning, coach field teams, activate customer-facing programs, and bring field insights to cross-functional teams to improve commercial performance and revenue growth.

Manage special-handling past-due commercial accounts including disputes, fraud, and bankruptcy. Investigate cases end-to-end, communicate with merchants and partners, log bank-compliant documentation, prepare collection notices, and keep accounts audit-ready while supporting broader collections tasks.

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Manage and grow a portfolio of publisher partners within the companys real-time performance acquisition platform. Analyze performance data, recommend optimizations, build executive relationships, coordinate cross-functional teams, coach partners on self-service, and drive strategic initiatives to increase clicks, calls, and leads. Occasional travel (~10%) and potential team leadership responsibilities.

Serve as the firms independent PPLI counsel: evaluate suitability and tax economics, design ownership and trust structures, review offering and carrier documents, conduct independent carrier and product diligence, coordinate multidisciplinary implementation, and develop firm templates and training to scale PPLI capabilities.

Build and maintain bottoms-up revenue forecasts and financial models, analyze variances, and create executive dashboards and KPI reporting. Partner with Sales, Marketing, Product, and People to support budgeting, forecasting, scenario analysis, M&A due diligence, and drive improvements in financial processes and reporting automation.

Lead product strategy, planning, and delivery for RPA, AI, and technology initiatives. Define requirements, roadmaps, success metrics, and ROI. Coordinate cross-functional teams, manage multiple projects, mitigate risk, support change management, and ensure projects deliver on scope, schedule, and budget.

Lead and mentor Mid-Market and Enterprise Customer Success teams to drive retention, adoption, and expansion. Set KPIs and account health metrics, manage NRR and churn, collaborate with Sales, Product, and Support, leverage analytics to track performance, refine CSM playbooks, and advocate for large automotive repair operator workflows.

Provide hands-on support for the Mphasis Javelina platform and legacy systems, troubleshoot production and data issues, modernize AS400/finance applications using C#/.NET, automate and maintain reporting and SQL processes, manage accumulator and claims data loads, and develop operational documentation and runbooks to improve reliability and reduce manual work.