About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary
The Product Manager plays a critical role in leading the design, development, and delivery of technology solutions that align with strategic business goals and operational objectives. This position serves as a key liaison between business stakeholders and technical teams, ensuring that product initiatives are well-defined, effectively executed, and deliver measurable value. In addition to product leadership, the role encompasses systems analysis, quality assurance, and light project management responsibilities to ensure successful implementation of strategic initiatives. The ideal candidate combines strong technical expertise with a customer-centric, business-focused mindset.
Key Responsibilities
Lead the strategy, planning, and execution of RPA, AI, and other technology-driven initiatives.
Identify and evaluate new product opportunities that enhance business capabilities and customer experience.
Collaborate with cross-functional teams to define business cases, success metrics, and ROI for proposed solutions.
Develop and maintain detailed product roadmaps and project plans with clear, measurable outcomes.
Facilitate the end-to-end product lifecycle, from ideation and requirements gathering to delivery and post-launch support.
Solve complex, ambiguous problems and proactively identify and mitigate risks.
Manage stakeholder relationships, ensuring alignment of expectations and timely communication of project status, risks, and issues.
Coordinate across departments (sales, operations, IT, corporate, etc.) to ensure seamless execution of initiatives.
Track and manage multiple projects simultaneously in a fast-paced, collaborative environment.
Ensure timely delivery of projects within scope and budget.
Support change management and adoption efforts across the organization.
Maintain compliance with internal policies and complete all required training.
Qualifications
Bachelor’s degree or equivalent work experience in the mortgage servicing industry.
5–7+ years of experience working cross-functionally with technical and non-technical teams.
Proven experience defining product requirements and using data to drive decision-making.
Strong understanding of program and project management best practices.
Excellent written and verbal communication skills, with the ability to present to both technical and executive audiences.
Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment.
Experience creating detailed documentation, including business requirements, user stories, and process flows.
Strong analytical and problem-solving skills, with the ability to anticipate and manage project risks.
Proficiency in Microsoft Office, Microsoft Project, Microsoft Planner, and Asana.
Strong interpersonal skills and ability to work effectively at all levels of the organization.
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- Bachelor's degree or equivalent work experience in the mortgage servicing industry
- 5-7+ years of experience working cross-functionally with technical and non-technical teams
- Proven experience defining product requirements and using data to drive decision-making
- Strong understanding of program and project management best practices
- Excellent written and verbal communication skills, able to present to technical and executive audiences
- Ability to manage multiple priorities and deliver results in a dynamic environment
- Experience creating detailed documentation, including business requirements, user stories, and process flows
- Strong analytical and problem-solving skills, with ability to anticipate and manage project risks
- Proficiency in Microsoft Office, Microsoft Project, Microsoft Planner, and Asana
- Strong interpersonal skills and ability to work effectively at all organizational levels
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
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