Top Tech Jobs & Startup Jobs in Rochester, NY

Lead Analyst for the Deal Desk supporting MedTech Electrophysiology. Develop compliant offers (products, pricing, T&Cs), protect margins, analyze complex data, maintain SharePoint repositories, improve processes and training, and partner cross-functionally with sales, legal, finance, and compliance.

Design and implement NLP and LLM-powered pipelines to extract, summarize, and semantically search technical documentation. Fine-tune transformer models, build RAG systems, convert unstructured documents into structured knowledge, optimize inference for production, and collaborate with engineers and SMEs to deploy document intelligence solutions.

As a Marketing Tech and Lifecycle Associate II, you will manage lifecycle marketing strategies and optimize marketing automation campaigns using tools like Iterable to enhance member engagement.

Contract SEO and Content Marketing Strategist responsible for developing and executing B2B SEO strategies and content plans. Duties include keyword research, technical and on-page SEO audits, content audits and optimization, link building, competitor analysis, client reporting and calls, and collaboration with developers, designers, and content teams to boost organic traffic and conversions.

Own and build a unified pricing and monetization platform: design pricing API and data product, migrate three legacy pricing systems, define pricing strategy for 24+ services, enable bundles/add-ons, and launch an experimentation framework to measure conversion, margin, and Pro economics in partnership with engineering and data.

Evaluate vehicle damage and repair estimates using industry estimating software, determine scope and fair value of repairs, negotiate settlements with repair facilities, perform total loss/ACV evaluations, issue payments and correspondence, and provide technical guidance, training, and mentoring while ensuring compliance with company and state regulations and delivering exceptional customer service.

Lead Boulevard's cloud infrastructure and reliability practice, driving AWS-based platform architecture, EKS containerization, Terraform/GitOps automation, CI/CD transformation, observability, disaster recovery, and security/compliance. Build and mentor an infrastructure team and partner with Product and Data to enable scalable, highly available services.

Produce and validate default reporting and analytics for mortgage servicing portfolios. Investigate data discrepancies, perform root-cause analysis, modify reports for ad-hoc needs, document processes, and collaborate with default management to ensure regulatory and investor-compliant reporting.

Lead ownership and continuous improvement of assigned customer journey stages. Drive cross-functional CX initiatives from analysis through delivery, monitor journey KPIs, perform root-cause analysis, maintain CX backlog and documentation, embed VoC insights, and deliver executive reporting to improve satisfaction, loyalty, and operational outcomes.

Lead the CRM product vision and roadmap to unify customer experience across Sales, Service, Contact Center, and Retail. Own requirements, backlog, integrations, data standards, and change management. Partner with stakeholders, engineering, and D&A to deliver CRM enhancements, ensure data quality, measure success, and drive adoption and readiness for frontline teams.

Partner with District Managers to develop and coach Director-level leaders, manage performance and complex employee relations, lead talent reviews and succession planning, provide data-driven HR insights, coordinate with HR Centers of Expertise on compensation, hiring, onboarding/offboarding, and change management to improve retention and organizational effectiveness.