Top Tech Jobs & Startup Jobs in Rochester, NY

Serve as the primary technical contact for enterprise customers: troubleshoot API integrations, own support tickets end-to-end, support onboarding and implementation, maintain documentation and runbooks, track support metrics, relay product feedback to engineering, and partner with customer success and sales to protect account health and drive renewals.

Administer and maintain Windows/Linux servers, networking, virtualization, and Azure cloud infrastructure. Manage Active Directory, DNS, DHCP, Group Policy, VPNs, firewalls, SAN/NAS, backups, monitoring, patching, and disaster recovery. Provide high-level escalation support, perform controlled changes, maintain documentation, and collaborate with teams and vendors to improve infrastructure security, performance, and reliability. On-call and after-hours work required.

Lead advanced accounting and reporting for record-to-report operations: review staff and offshore work, prepare complex journal entries, support monthly/quarterly closes, reconcile cash and intercompany transactions, perform variance analyses, ensure SOX and U.S. GAAP compliance, assist audits and tax reporting, and identify BlackLine automation opportunities.

Provide technical system management and support primarily across the Zoho One ecosystem and Shopify. Troubleshoot issues, build and maintain automation workflows, ensure data flow between platforms, update Shopify product/catalog settings, create documentation and SOPs, and assist with social media scheduling and metrics. Prioritize and execute items from an IT to-do list for executive and sales teams.

Own and build the company's full finance function: set up accounting systems and controls, manage bookkeeping, payroll, VAT and corporation tax filings, prepare management accounts, forecasts and budgets, support year-end and audits, and provide financial analysis and modelling to guide leadership decisions.

As a Senior Support Engineer, you will provide technical support for Akeyless's SaaS platform, troubleshoot issues, and assist customers with configuration and best practices, ensuring operational stability and satisfaction.

Lead and execute aion's social media and thought leadership across LinkedIn, X, and other channels. Monitor AI and industry news, create posts, threads, and executive commentary, manage a content calendar, collaborate with design on visuals and video, promote events and speaking engagements, track performance metrics, and build rapid-response systems to capitalize on AI ecosystem developments.

Design, build, and operate large-scale distributed web crawlers and data pipelines. Handle anti-bot systems and dynamic/JS-heavy sites, perform cleaning, deduplication, filtering, and normalization, and maintain datasets for model training while optimizing for cost, latency, and reliability.

Own commercial and delivery success for a $1–2M account portfolio. Expand decision-making units, drive upsell and new business, lead proposals, apply AI ethically to accelerate insights, and coach teams to deliver strategic client value.

Lead end-to-end automation projects that replace manual ops workflows with production-grade AI-driven, agentic orchestration. Partner with non-technical stakeholders to discover problems, architect and ship full-stack solutions, measure business impact, and maintain robust guardrails and error handling for reliable production use.