Virtual Assistant - Technical Systems & Operations Manager

This is a remote position.

About Meon Neon

Meon Neon is a fast-growing, woman-owned custom LED neon sign company based in Denver, Colorado. Founded in 2022, we've quickly become known for our premium quality, lightning-fast turnaround times (7-10 days), and innovative approach to transforming spaces through custom signage. We're experiencing rapid growth and need a tech-savvy Virtual Assistant to help optimize our operations and keep our systems running smoothly.

Position Overview

We're seeking a detail-oriented Virtual Assistant who bridges the gap between IT support and operations management. This role is perfect for someone who loves solving technical problems, optimizing systems, and ensuring everything works seamlessly behind the scenes. You'll manage an IT to-do list populated by our executive team and sales people, working through tasks ranging from error fixes to new feature implementations and system modifications.

Primary Responsibilities

System Management & Technical Support (60%)

• Maintain, troubleshoot, and optimize our Zoho One ecosystem including: Zoho CRM, Zoho Cliq, Zoho Mail, Zoho Flow, Zoho Marketing, and other Zoho One applications
  
• Quickly identify and fix technical issues across all our essential systems
  
• Ensure smooth data flow between platforms (Zoho, Shopify, Chekkit, Qwilr, Slack)
  
• Create and maintain automation workflows using Zoho Flow to reduce manual work
  
• Assist sales team and operations staff with technical questions and system usage
  

E-Commerce & Shopify Management (25%)

• Update product listings, collections, and pricing in Shopify
  
• Create and manage industry-specific and themed sign collections
  
• Set up, configure, and troubleshoot Shopify apps
  
• Resolve Shopify errors and functionality issues
  
• Make adjustments to improve user experience and conversion
  

Templates & Documentation (10%)

• Create and update professional templates in Qwilr
  
• Maintain clear documentation for systems and workflows
  
• Update SOPs as systems evolve
  
• Develop guides to help team members use systems effectively
  

Social Media Support (5%)

• Assist with organizing and scheduling social media content
  
• Help maintain consistency across Instagram, Facebook, and other platforms
  
• Monitor basic performance metrics
  

Daily Workflow Most of your daily work will involve managing an IT to-do list where the executive team and salespeople add tasks including:

• System errors and bugs to fix
  
• Ideas for new features or improvements
  
• Modifications and adjustments to existing systems
  
• Optimization opportunities
  

As you settle into the position and company, you'll gain more autonomy in prioritizing and managing these tasks.

Required Qualifications

Technical Skills (Must-Have) ✅ Expert-level proficiency in Zoho One suite (especially CRM, Flow, Mail, Cliq, Marketing) ✅ Strong experience with Shopify administration and troubleshooting ✅ Comfortable working with multiple software platforms simultaneously ✅ Basic understanding of automation and workflow creation ✅ Problem-solving mindset with ability to troubleshoot independently

Soft Skills

• Excellent attention to detail
  
• Strong organizational and time management skills
  
• Clear written communication (English proficiency required)
  
• Proactive approach to identifying and solving problems
  
• Ability to work independently with minimal supervision
  
• Comfortable working in a fast-paced, growing company
  

Nice-to-Have Skills

• Experience with Qwilr or similar proposal software
  
• Familiarity with Chekkit or customer communication platforms
  
• Basic graphic design skills
  
• Previous experience in e-commerce or retail industries
  
• Understanding of sales processes and CRM best practices
  
• Social media management experience
  

Work Details

• Position Type: Full-time Virtual Assistant
  
• Work Schedule: Flexible hours with some overlap with US Mountain Time (MST) preferred
  
• Location: Remote (anywhere)
  
• Compensation: $1,000/month
  
• Growth Potential: Opportunity to expand role as company grows
  

What We Offer

• Work with a dynamic, fast-growing company
  
• Flexible remote work arrangement
  
• Opportunity to optimize and shape growing business systems
  
• Collaborative team environment
  
• Chance to make a real impact on business operations
  
• Exposure to various aspects of e-commerce and custom manufacturing business
  

Our Company Culture

We're professional yet approachable, with a light-hearted and genuine team atmosphere. We focus on creative problem-solving to make client visions a reality. We value:

• Quality: We take pride in premium craftsmanship
  
• Speed: 7-10 day turnaround is our standard
  
• Customer Focus: Personalized service and rapid response
  
• Innovation: Always looking for better ways to do things
  
• Community: Supporting local businesses and building relationships
  

Ideal Candidate Profile

You're the perfect fit if you:

• Get excited about optimizing systems and creating efficient workflows
  
• Love the satisfaction of fixing technical problems
  
• Are naturally curious and enjoy learning new platforms
  
• Can balance multiple priorities without getting overwhelmed
  
• Take pride in creating smooth experiences for others
  
• Want to be part of a growing business where your work directly impacts success
  

Application Requirements

To apply, please submit:

1. Resume/CV highlighting your Zoho One experience
   
2. Cover letter addressing:
   • Your specific experience with Zoho One suite (which apps, how long, what you've built)
     
   • Examples of technical problems you've solved
     
   • Your approach to learning new systems
     
   • Why you're interested in working with a growing signage company
     
3. Availability: Your typical working hours and weekly hour commitment
   

Must-Have Technical Skills:

• Expert-level proficiency in Zoho One suite (Zoho CRM, Zoho Flow, Zoho Mail, Zoho Cliq, Zoho Marketing)
  
• Strong experience with Shopify administration and troubleshooting
  
• Ability to work with multiple software platforms simultaneously
  
• Understanding of automation and workflow creation
  
• Strong problem-solving and independent troubleshooting abilities
  

Essential Soft Skills:

• Excellent attention to detail
  
• Strong organizational and time management skills
  
• Clear written communication in English
  
• Proactive approach to identifying and solving problems
  
• Ability to work independently with minimal supervision
  
• Comfortable in a fast-paced, growing company environment
  

Preferred Qualifications:

• Experience with Qwilr or similar proposal software
  
• Familiarity with customer communication platforms (Chekkit)
  
• Basic graphic design skills
  
• Previous e-commerce or retail industry experience
  
• Understanding of sales processes and CRM best practices
  
• Social media management experience
  

Work Requirements:

• Reliable internet connection
  
• Appropriate workspace for focused work
  
• Flexibility for some overlap with US Mountain Time (MST)
  
• Ability to manage and prioritize a dynamic IT to-do list