Top Tech Jobs & Startup Jobs in Rochester, NY

Own full-stack growth marketing programs across customer marketing, email lead generation, webinars, case studies, and light product marketing. Build customer expansion and advocacy programs, launch nurture and reactivation sequences, manage webinars end to end, create customer proof points, and report on pipeline contribution. Partner with Sales, Customer Success, and subject matter experts while supporting sales enablement and launch collateral. Design skills are a bonus.

Lead onboarding for new healthcare and med spa clients, guiding them through requirements, timelines, and activation milestones. Coordinate cross-functionally to resolve roadblocks, track client progress, maintain accurate records, and gather feedback to improve onboarding. Support sales by responding to inbound inquiries and scheduling meetings within service-level agreements.

Manage assigned customer accounts and support Account Executives across pre- and post-sale activities. Drive sales opportunities through lead generation, prospecting, account management, cold and warm calls, and quote management. Identify relevant technologies, present IT solutions, coordinate internal teams and external vendors, and provide responsive customer service. The role also requires pricing judgment, contract and compliance awareness, effective communication, and participation in IT sales training.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Lead enterprise and domain data modeling across conceptual, canonical, logical, physical, and business models. Translate business concepts into scalable data structures, facilitate stakeholder workshops, establish business glossaries, and align models with governance, metadata, MDM, analytics, AI, reporting, and data stewardship initiatives. Support engineering teams implementing cloud and lakehouse solutions while serving as a domain architecture lead for durable, flexible modern data platforms.

Leads wholesale account and order management teams supporting strategic telecommunications customers. Oversees ASR and LSR order processing, provisioning, tariffs, billing, escalations, customer retention, renewals, and growth. Manages vendor call-center relationships, workforce planning, KPIs, quality, and service levels. Partners with Sales, Operations, Product, Finance, and executive leadership to improve customer experience, compliance, workflows, and operational efficiency.

Lead end-to-end development of an AI-driven decision-support system for multi-sensor data. Responsibilities include building data ingestion and fusion pipelines, training and deploying supervised and unsupervised ML models, optimizing near-real-time inference, creating GPU-accelerated dashboards, integrating modular containerized systems, and supporting secure deployment and testing. The role works directly with the founder, owns technical delivery autonomously, and collaborates with subcontractors on human factors, model validation, and security auditing.

Leads enterprise procurement, strategic sourcing, supplier and contract management, purchasing operations, and procurement transformation. Develops sourcing strategies, negotiates complex agreements, manages supplier performance and risk, optimizes spending, oversees procurement budgets and systems, ensures compliance, and advises executive stakeholders. Builds procurement capabilities by leading, coaching, and developing teams while driving cost savings, operational efficiency, supplier continuity, and continuous improvement.

The Sr. Staff Platform Engineer will lead the design and development of cloud-native internal developer platforms, focusing on AWS and AI/ML integration to empower engineering teams and streamline workflows.

The Instructional Designer II develops and updates online courses for ERAU Worldwide Campus. Responsibilities include collaborating with faculty, establishing and applying course development and quality standards, creating instructional materials in Canvas, coordinating multimedia production, conducting quality assurance reviews, facilitating approvals, monitoring textbook issues, and managing course timelines and redevelopment cycles. The role may also mentor junior instructional designers and participate in educational research, conferences, and presentations.