Top Tech Jobs & Startup Jobs in Rochester, NY

Provides remote administrative support by managing emails, calls, calendars, meetings, travel arrangements, contact lists, spreadsheets, online records, market research, presentations, employee inquiries, and customer service. Requires strong communication, organization, time management, familiarity with cloud, VoIP, desktop-sharing, word-processing, spreadsheet, and online-calendar tools, plus a high school diploma.

As a Lead Infrastructure Engineer, you'll enhance database reliability, automate infrastructure, collaborate on initiatives, and participate in on-call duties.

Own end-to-end commercial renewals for transactional and mid-market customers: quotes, uplift, negotiation, signed orders. Build repeatable renewal processes, improve forecast accuracy, automate admin work, generate quotes/order forms, and keep CRM and CS platform data clean. Co-lead enterprise renewals with CSMs and drive metrics like gross revenue retention, uplift, on-time renewals, and reduced CSM admin time.

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

The role involves selling Qualtrics' platform to K-12 educational leaders, driving revenue growth through strategic relationships, prospecting, and consultative selling, while focusing on team collaboration and self-development.

Own and grow the self-serve developer funnel from first touch to paid customer. Define and ship product changes across onboarding, console, and activation. Build instrumentation, experimentation, and business rhythms; run rapid hypotheses, measure outcomes, and collaborate with engineering, design, dev rel, marketing, sales, and analytics.

Manage and scale the Employee Stock Purchase Plan (ESPP) and full-value awards (RSU/PSU), oversee daily equity operations, approve analyst work, lead automation and integrations, operationalize global mobility and tax sourcing, and design employee education on equity and LTI.

Work as an SRE embedded with product teams to improve reliability by fixing application code (primarily TypeScript), building observability (Prometheus, Loki, Grafana, Alloy), defining SLIs/SLOs, leading incident response and postmortems, automating toil, and supporting deployments across on‑prem DoD and AWS environments.

Serve as a technical trusted advisor in enterprise deals: lead discovery, technical evaluations, PoCs, demos, and architecture design. Address security/compliance/procurement, collaborate cross-functionally to align solutions with product roadmap, support onboarding and expansions, and translate AI/LLM capabilities into customer value.

Lead ICS/OT adversary hunting for assigned threat groups; author intelligence products; conduct proactive and reactive hunts using telemetry and file-analysis tools; use Synapse and Storm Query Language to model and automate investigations; support incident response surge events; mentor peers; collaborate cross-functionally and represent Dragos externally.