Top Tech Jobs & Startup Jobs in Rochester, NY

Support, configure, and maintain enterprise Windows server and virtualization environments (VMware/VDI). Troubleshoot hardware/software/network issues, implement backups/monitoring, apply patches, support Office 365, participate in change control and on-call rotation, provide 3rd-level end-user support, and create documentation.

Review and resolve healthcare credit balance accounts by analyzing transactions, coordinating with provider staff, executing refunds or adjustments, managing accounts receivable, responding to follow-ups, escalating complex issues, and meeting production and quality targets in a remote, performance-driven environment.

Lead architecture and hands-on development of cloud-native, microservices-based systems and company-wide integrations (AWS and MuleSoft) using Python. Own provisioning, billing, telemetry, and integration landscapes; define AI-SDLC and AI tooling; implement infrastructure-as-code and CI/CD; ensure observability, testing, security, and operational readiness; translate architecture into Jira work and mentor engineering teams.

Drive top-of-funnel enterprise prospecting using multi-channel outreach to Directors/VPs/CEOs. Qualify and research complex organizations, manage Salesforce data hygiene, collaborate with AEs, and convert high-quality opportunities for enterprise deals while meeting outreach and pipeline KPIs.

Lead a creative studio to develop original brand narratives and visual storytelling across films, social, and web. Direct and produce high-quality content, oversee brand identity, manage and mentor a multidisciplinary creative team, allocate resources with studio operations, collaborate cross-functionally, and keep outputs aligned with organizational goals and industry trends.

Owner of company-wide applied AI initiatives: discover high-leverage workflows, buy or build LLM/agent solutions, ship and operate production integrations, ensure security-by-design, drive adoption, and maintain/sunset tools with clear operational ownership.

Manage workforce management systems to forecast workload, build schedules, monitor real-time adherence, recommend staffing adjustments, configure WFM platforms, troubleshoot issues, and partner with operations to meet service-level goals and improve efficiency.

Lead cross-functional teams to deliver ServiceNow implementations from strategy through production and support. Own project plans, product specifications, resource management, risk mitigation, and stakeholder communication. Drive Agile delivery practices, contribute to practice growth, develop collateral, and support internal training and best practices.

Lead design, deployment, and operation of enterprise Red Hat OpenShift clusters and drive migration of ~10,000 VMs from VMware ESXi to OpenShift Virtualization. Build automation pipelines, integrate secrets management, troubleshoot infrastructure and migrations, ensure compliance, and produce technical documentation while mentoring team members.

Lead the enterprise Program Management Office to translate strategy into a prioritized portfolio, establish governance, drive large cross-functional programs, deliver benefits tracking and executive reporting, build change management and adoption frameworks, and develop a small team of program managers while ensuring compliance, vendor alignment, and stakeholder engagement.