POSITION SUMMARY:
The System Server and Support Engineer is responsible for assisting in the planning, coordination, configuration, installation, and management of network servers within the department to meet given requirements. Provides software support and implement servers, including infrastructure to support them. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network infrastructure and related all related servers. Assists in making decisions that are critical in the areas of throughput analysis, problem solving, and server infrastructure planning. Implements the necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for systems. Participates in various IT projects intended to continually improve/upgrade the servers as well as the software and OS.
Position: Systems Engineer 2
Department: ITS Network/Tech Support
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.
Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques.
Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment.
Ability to effectively adapt to rapidly changing technology and apply it to business needs.
Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships.
Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision.
Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.
Build and configure Windows-based servers.
Support digital transformation efforts.
Configure backup and monitoring on all servers as needed.
Understanding the Microsoft security patch cycle and apply patches to servers as needed.
Support Microsoft Office 365.
Must be able to work independently with little to no daily supervision, is a team player and open to ideas and learning.
Be able to modify storage, memory and network settings as appropriate.
Server performance monitoring.
Work with users to troubleshoot issues with performance, access and other administrative tasks.
Able to communicate effectively across the organization.
Take part in Change Control process.
Take part in regular on-call rotation.
Create and Post Documentation.
3rd Level end-user support.
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree in Computer Science, Engineering, or related discipline (or equivalent combination of formal education and experience).
EXPERIENCE:
At least four years of related experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.
KNOWLEDGE AND SKILLS:
Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
Excellent technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), network file servers, applicable software, and troubleshooting techniques.
Ability to solve enterprise server issues and to manage the performance and capacity.
Demonstrated experience in effectively managing small to large projects in a cross-functional environment.
Ability to effectively adapt to rapidly changing technology and apply it to business needs.
Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships.
Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; strong customer service and communications skills.
Good judgment and analytical skills; strong follow-up and organizational skills.
Ability to conduct and prepare feasibility studies; develop client proposals, including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business.
Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.
Demonstrated knowledge of the following technical knowledge/skills are mandatory, including from among the following:
Hardware: Dell, and HP OS: Microsoft Windows 2k3 thru current, VMware Esxi Desktop:, Windows Desktop OS, Microsoft Office
Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration, etc.
Knowledge of PowerShell.
Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures.
Able to exercise independent judgment and take action.
Highly self-motivated and directed.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent listening, interpersonal, written and oral communication skills.
Logical and efficient, with keen attention to details.
Ability to effectively prioritize and execute tasks while under pressure.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Windows Server 2012 and above.
Knowledge of VMWare Virtualization including VDI.
Knowledge of RightFax (desired).
Grey area troubleshooting skills.
Compensation Range:
$89,500.00- $130,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related discipline (or equivalent experience)
- At least 4 years experience in mission-critical enterprise server environments
- Designing, planning, implementing servers and server infrastructure
- Strong knowledge of Windows Server 2012 and above
- Experience with VMware ESXi and VDI virtualization
- PowerShell knowledge
- Build and configure Windows-based servers
- Configure backup and monitoring for servers
- Understand and apply Microsoft security patch cycle
- Support Microsoft Office 365
- Experience with Dell and HP server hardware
- 3rd-level end-user support and participation in on-call rotation
- Create and maintain technical documentation; follow change control processes
- Grey-area troubleshooting and ability to resolve complex problems with minimal supervision
- RightFax experience
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
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