Top Tech Jobs & Startup Jobs in Rochester, NY

Provide expert coaching to professionals and business leaders on adopting and scaling AI: identify high-impact use cases, develop AI strategy, lead transformations, and deliver practical, actionable guidance via virtual coaching sessions.

Lead strategy and execution for the enterprise CRM and commercial technology ecosystem. Drive CRM roadmap, integrations, governance, analytics, automation, adoption, and cross-functional alignment to improve sales, marketing, customer success, forecasting, and revenue operations.

Administer US benefits (health, dental, vision, FSA, 401(k)), manage open enrollment and leave programs, coordinate US payroll with Finance, run wellness and engagement initiatives, support full-cycle recruiting and onboarding, maintain ATS and HRIS data integrity, and provide operational support to the Talent team.

Monitor security alerts and analyze logs and network traffic to detect threats. Escalate incidents to senior teams, document remediation steps, and participate in ongoing training. Work 24/7 shift schedule in a SOC environment.

Support regional field marketing and sales through quick-turn email and campaign execution, project coordination, content ideation, social media assistance (LinkedIn), and administrative/logistical tasks. Maintain relationships with sales leaders, manage resources and content hubs, and contribute to larger campaign execution and ad-hoc requests to keep marketing operations running smoothly.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.

Build and maintain core billing systems: integrate third-party billing platforms, implement metering/pricing/rating for subscriptions and usage-based models, ensure accurate usage tracking, observability, and high availability, automate reconciliation and reporting, collaborate with product/finance/support, lead incident response and provide technical leadership.

Lead HRIS and talent systems (primarily Workday): configure and deploy updates, ensure data integrity, build reports/dashboards, support users via Jira, drive roadmap and integrations, train HR staff, and partner cross-functionally to improve HR processes and compliance.

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.