Top Tech Jobs & Startup Jobs in Rochester, NY

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

Manage delivery of a portfolio of AI and data science projects from planning through implementation. Coordinate technical and non-technical teams, dependencies, requirements, budgets, timelines, and stakeholder expectations. Lead Agile ceremonies, drive accountability, translate AI capabilities into actionable requirements, and proactively identify and mitigate risks across complex, concurrent initiatives.

Leads strategic planning and operational transformation for inventory solutions across auction, dealer, commercial, front office, and client support operations. Develops business cases, metrics, investment scenarios, and sequenced roadmaps; partners with Product, Technology, Operations Excellence, and change-management teams to modernize processes, improve efficiency, enable digital self-service, and drive measurable outcomes. Influences cross-functional stakeholders, supports change adoption, and manages multiple strategic workstreams across multi-site operations.

Supports the CEO and President by managing calendars, travel, meetings, communications, briefing materials, events, information flows, and confidential matters. The role coordinates high-volume domestic and international travel, prepares written materials, tracks workstreams, liaises with internal and external stakeholders, and ensures principals are prepared for engagements. Success requires exceptional organization, discretion, judgment, adaptability, communication, and comfort working remotely in a fast-paced environment.

Owns delivery-level client relationships for enterprise data warehouse engagements, translating CIO and business stakeholder needs into prioritized use cases, requirements, dashboard standards, and remediation priorities. Partners closely with Snowflake and Power BI delivery teams, manages scope, validates report quality, identifies data and pipeline issues, and drives engagements toward measurable business outcomes.

Provides remote administrative support by managing emails, calls, calendars, meetings, travel arrangements, contact lists, spreadsheets, online records, market research, presentations, employee inquiries, and customer service. Requires strong communication, organization, time management, familiarity with cloud, VoIP, desktop-sharing, word-processing, spreadsheet, and online-calendar tools, plus a high school diploma.

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

Serve as the Instructor of Record for New York online insurance prelicensing courses: attest to course completion records, handle occasional student questions and administrative correspondence, and maintain active licensure and instructor credentials.

Lead Amazon performance marketing strategy and execution, manage Sponsored Ads and DSP, collaborate with agencies and cross-functional teams, optimize campaigns and budgets, analyze performance with AMC/analytics, and measure commercial impact to drive ROAS and customer acquisition.

Lead technical presales for Narmi's commercial banking platform: assess prospect needs, deliver tailored demos, map product solutions, coordinate with product/implementation/customer success, manage multiple enterprise deals, and use technical knowledge to demonstrate business value and close sales.