Top Tech Jobs & Startup Jobs in Rochester, NY

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Lead and mentor an incident response engineering team to deliver digital forensics, malware analysis, and security automation. Build and maintain SOAR/CI/CD solutions, support complex investigations across Windows/Linux/cloud environments, manage client engagements, and improve processes to scale response capabilities and reporting.

Manage day-to-day client communications and operational coordination across US and international workstreams. QA deliverables, synthesize weekly status and risks, maintain ClickUp and documentation, support priority management across a ~10-person account, and flag cross-market implications to enable strategic client leadership.

Lead strategy, negotiation and execution of high-value enterprise commercial transactions (SaaS, self-managed, channel, AI-related). Serve as senior legal partner to sales and executives, manage and mentor Americas commercial attorneys, improve templates/playbooks and processes, advise on privacy, info security and go-to-market initiatives, and leverage AI-enabled legal tech to scale contracting.

Build and productionize LLM-backed agents and workflows: create eval harnesses, observability, provenance and human-review surfaces, extend agent capabilities (web/CMS, OAuth), implement pipeline orchestration, and ship scoring/ranking models and reusable modules to scale across clients.

Design and build scalable, cloud-first distributed systems in Go. Own architecture decisions, mentor engineers, implement microservice patterns, ensure testability and maintainability, diagnose complex production issues, and collaborate with SRE to automate and improve reliability.

Lead sales compensation strategy, design, and operations across a B2B SaaS GTM. Own capacity planning, quota allocation, attainment and payout analysis, and SPIF programs. Partner with Sales, Finance, Legal, HR, and commissions teams (Xactly) to model plans, run planning cycles, enable the field, and present executive/Board materials. Coach and develop team members while applying AI and automation to streamline analytics and workflows.

Lead a team of Customer Onboarding Managers while developing and implementing efficient onboarding processes for mid-market and enterprise customers. Collaborate with various departments to ensure smooth transitions and address client needs, all while improving customer satisfaction and onboarding metrics.

Lead and scale the Trade engineering organization, owning technical vision, architecture, and roadmap for trading systems (matching engines, order/execution infrastructure, market data, FIX). Hire and develop senior engineering talent, ensure reliability/performance/risk controls, partner with product, compliance, risk, and legal, and make high-level build-vs-buy and architecture decisions while remaining technically hands-on.

Full-cycle mid-market account executive responsible for prospecting and qualifying inbound leads, conducting discovery, negotiating deals, onboarding new eCommerce/DTC clients, and scaling accounts. Maintain pipeline, forecast progress, and collaborate with marketing, data science, operations, and client success to drive performance-marketing customer acquisition.