Top Tech Jobs & Startup Jobs in Rochester, NY

Own the contractor-experience roadmap for the 360Finance point-of-sale financing platform. Define product strategy, KPIs, and priorities; lead initiatives from onboarding through document signing; create PRDs; partner with engineering, design, operations, and account management; and improve contractor adoption. Design and analyze A/B tests, build Heap analytics dashboards, conduct market research, engage contractor clients, and use AI tools to prototype solutions and automate workflows.

Lead presales discovery, solutioning, technical demos, presentations, RFP responses, and proof-of-value engagements for NiCE’s customer service automation portfolio. Partner with Sales to connect conversational AI, analytics, digital engagement, and cloud technologies to customer business outcomes. Track competitors, prototype solutions, advise clients, and upskill internal teams. The role requires extensive solutions engineering, consulting, contact center, enterprise SaaS, JavaScript, API integration, and conversational AI experience.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Lead and scale a lending engineering team responsible for reliable, secure, distributed financial infrastructure. Responsibilities include hiring and mentoring engineers, setting technical strategy, making architecture decisions, partnering with Product, overseeing delivery, and promoting testing, CI/CD, monitoring, incident response, and continuous improvement. The role requires backend development, cloud and event-driven systems experience, and a strong record of leading high-performing engineering teams.

Develop thermal-hydraulic models for scientific apparatus using ASME B31.3-2022 for installation at a research reactor. Perform steady-state and transient temperature modeling, work independently, and coordinate with EPC contractors and vendors on costs and budgets. The role is remote, part-time, and temporary, with at least four required site visits to State College, Pennsylvania. U.S. citizenship, background screening, drug-free status, and references are required.

Analyzes internal and external demand signals, including POS, syndicated market, shipment, forecast, customer, and commercial data. Develops demand intelligence, forecast implications, scenario analyses, and performance analytics to support demand planning, IBP, and S&OE. Builds scalable Power BI and Excel capabilities, investigates demand drivers, and communicates actionable insights to cross-functional teams and senior leadership.

Leads strategic growth with national and regional health plans, owning enterprise sales targets, executive relationships, complex contract negotiations, deal progression, quota attainment, and implementations. Develops pricing and SLA models with legal and data teams, collaborates with marketing, removes sales blockers, represents the company at customer meetings and conferences, and builds repeatable sales processes. Requires extensive healthcare and health-plan sales experience, strong communication, organizational skills, and leadership ability.

Build and ship full-stack product features using Python, Django, PostgreSQL, JavaScript, and Vue.js. Scale Kubernetes and AWS infrastructure, develop Selenium-based test and workflow automation, integrate APIs and CI/CD pipelines, and improve monitoring and observability. Collaborate with customers, clinical stakeholders, and internal teams to analyze workflows and deliver production-ready solutions in healthcare technology environments.

Supervise Post Closing Specialists supporting escrow officers with funding and post-closing transactions. Manage staffing, hiring, onboarding, schedules, training, performance, workflow, escalations, customer issues, and process improvements. Analyze feedback and reports, collaborate with stakeholders, maintain service quality, and ensure efficient transaction support in a remote, high-volume environment.

Owns enterprise SaaS implementation programs from kickoff through go-live and post-launch relationship management. Responsibilities include delivery planning, risk and dependency management, customer communication, cross-functional coordination, implementation oversight, hypercare, QBRs, and delivery playbook development. The role requires managing concurrent implementations in regulated environments, supporting evolving products, and collaborating with engineering on integrations, release scope, data readiness, and AI-enabled features.