Top Tech Jobs & Startup Jobs in Rochester, NY

Sells advanced ceramic powder products and services to manufacturers and end users across North America. Builds customer relationships, identifies opportunities, provides technical support, prepares quotes and proposals, conducts demonstrations, manages forecasts and budgets, and coordinates technical, quality, order, and credit activities. The remote role requires approximately 50% travel nationwide and limited European travel.

Leads enterprise sales-experience transformation by owning the improvement roadmap, identifying opportunities, analyzing root causes, developing and testing solutions, and scaling successful initiatives. Uses customer feedback, operational metrics, and business insights to prioritize work, measure outcomes, and improve growth, retention, engagement, and satisfaction. Influences cross-functional stakeholders, manages change without direct authority, supports training and capability building, and presents performance results to leadership.

Supports and improves enterprise Genesys contact center, WFM, VoIP, SIP, and telecommunications platforms. Responsibilities include monitoring, incident response, troubleshooting, system administration, upgrades, change management, root cause analysis, documentation, disaster recovery, and 24x7 on-call support. The role collaborates with carriers, vendors, internal teams, and stakeholders while using automation, scripting, AI, and workflow improvements to enhance reliability and operational efficiency.

Lead OneHome strategic planning, growth opportunity evaluation, transformation roadmaps, portfolio governance, and executive communications. Develop business cases, strategic recommendations, dashboards, Board materials, and leadership briefings while coordinating cross-functional teams and monitoring initiative performance, risks, dependencies, and deadlines. Translate complex healthcare business challenges into actionable strategies and support high-priority execution across OneHome, CenterWell, and Humana.

Leads end-to-end technical solution and implementation projects, including scoping, planning, budgets, deliverables, configuration, data triage, reporting, and signoff. Translates customer workflows into business and technical requirements, partners with Product and Engineering on roadmap decisions, supports sales pursuits and proof-of-concepts, and drives cross-functional collaboration. Ensures solutions align with customer objectives while balancing scalable product capabilities against custom implementations.

Drive enterprise automation initiatives from opportunity identification through delivery and optimization. Partner with business leaders, engineering, data, security, product teams, RPA specialists, AI strategists, and vendors to prioritize and implement scalable solutions. Manage the automation portfolio, vendor relationships, discovery and intake processes, delivery alignment, and performance metrics. Evaluate AI-supported process improvements, ensure compliance and operational readiness, and deliver measurable gains in efficiency, quality, cycle time, and stakeholder satisfaction.

Conducts strategic market research for business clients by developing research plans, interview guides, and surveys; analyzing qualitative and quantitative data; identifying insights; and creating executive-facing reports and presentations. Owns client communications and manages multiple research projects across industries and geographies. Requires market research or top-tier consulting experience, strong analytical and communication skills, and familiarity with research software and visualization tools.

Develop and coordinate 3D electrical BIM models using Revit, resolve multidisciplinary clashes, prepare technical drawings, schedules, and bills of materials, and support project delivery. Lead BIM coordination meetings, manage workflows and deadlines, improve modeling processes, enforce standards, and train junior designers. The role requires strong electrical design knowledge, BIM coordination experience, and proficiency with Revit, Navisworks or Revizto, Bluebeam, and collaboration platforms.

Own the full talent acquisition function, leading senior and hard-to-fill searches for an affiliate and performance marketing business. Build proactive sourcing pipelines, run searches from intake through close, improve recruiting playbooks and interview processes, create leadership reporting, and guide the Recruiting Operations Manager. Success requires strong performance marketing recruiting knowledge, independent judgment, measurable outreach, and strategic partnership with hiring managers.

Own full-cycle recruiting for senior and hard-to-fill roles in affiliate and performance marketing. Build proactive talent pipelines, source passive candidates, manage searches from intake through close, and advise hiring managers. Develop recruiting playbooks, scorecards, screening rubrics, interview processes, and reporting for leadership. Lead and develop the Recruiting Operations Manager while improving sourcing automation, search velocity, decision quality, and recruiting operations.

Own the full talent acquisition function, leading senior and hard-to-fill searches from intake through close. Build proactive sourcing pipelines, develop recruiting playbooks, improve scorecards and interview processes, provide search reporting to leadership, and advise hiring managers. The role also directs and develops a Recruiting Operations Manager while recruiting performance marketing, technical, and data-focused talent for an affiliate marketing business.

Administer and support the FAMIS 360 CMMS, including system configuration, user security, data loading, property settings, modules, pick lists, and account changes. Serve as the primary support contact, resolve system-generated requests, coordinate with IT on issues and enhancements, manage user access and compliance processes, and provide or coordinate user training. Collaborate with account teams during implementation and maintain integrated systems and facilities-management data.

Build and maintain Tableau dashboards, KPIs, reports, forecasts, and business analyses for Customer Success, Marketing, and Sales. Query and validate cloud warehouse data using SQL, partner with Analytics Engineering on data models and quality, and translate stakeholder questions into actionable insights. Support self-service analytics, AI-enabled tools, documentation, training, and governance while analyzing pipeline, campaign performance, retention, churn, revenue, and customer data.

Owns the strategy, success, retention, renewal, and expansion of a complex global enterprise account. Serves as the senior client contact, leads executive relationships and business reviews, manages account team leaders, oversees global program delivery, resolves escalations, and uses engagement and impact data to guide outcomes. Partners cross-functionally with Sales, Product, Content, Coaching, and executive leadership to drive measurable value and sustainable growth.