Top Tech Jobs & Startup Jobs in Rochester, NY

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Leads omni-channel shopper marketing, retail media, merchandising, influencer, and promotional programs across major national retail accounts. Partners with sales teams on joint business planning, line reviews, budgets exceeding $1 million, and trade ROI optimization. Advises on digital advertising, content optimization, retailer media tactics, and influencer campaigns. Manages agencies and vendors, supports product launches, and mentors retail marketing team members.

Owns RTB House’s performance media measurement strategy across products. Responsibilities include defining measurement taxonomies, evaluating attribution, incrementality, MMM, and MTA methodologies, managing third-party measurement partners, developing testing playbooks, piloting identity and measurement approaches, translating insights into market-facing messaging, and training commercial teams. The role requires hands-on performance media buying or oversight experience and strong ability to communicate measurement concepts, limitations, and results to technical, executive, and commercial audiences.

Lead partner marketing programs for standards organizations, content publishers, resellers, and channel partners. Develop co-branded campaigns, enablement materials, webinars, events, messaging, and product launch activities. Collaborate with Sales, Product Marketing, Partner Management, and regional teams to drive partner engagement, pipeline, revenue, and global campaign execution. Track performance, ROI, sourced pipeline, MDF usage, and partner activation while supporting co-selling and account-based marketing initiatives.

Own revenue enablement programs and systems supporting Sales, Account Management, and Customer Success. Build playbooks, competitive resources, training, and product-launch enablement; maintain the enablement technology stack and AI Hub; measure adoption and field adherence; and connect enablement activities to win rate, sales cycle length, expansion, time-to-value, and churn outcomes. Partner cross-functionally with Sales, Customer Success, Product Marketing, and leadership to deliver data-driven recommendations.

Manages and hires Solutions Consultants in a player-coach role, mentoring the team and partnering with sales, marketing, security, and product teams. Solutions Consultants advise prospective customers during the sales process through product expertise, strategic guidance, and best practices. The role requires experience selling into accounts with sophisticated pre-sales consulting or sales engineering teams, strong communication skills, and knowledge of at least two relevant technology or marketing domains. Travel may reach 50% during peak periods.

Own end-to-end client onboarding for the LevPro platform, from scoping and kickoff through configuration, data migration, integrations, testing, training, and go-live. Translate client workflows into scalable system solutions, coordinate with internal and external technical teams, troubleshoot issues, document processes, and support long-term client relationships. The role partners with sales, data, customer success, product, engineering, and third parties while managing multiple implementations and improving implementation processes.

The Account Manager oversees customer accounts, builds relationships, develops new business, tracks account metrics, and ensures timely delivery of solutions.

Supports the CEO and CFO through complex calendar, email, meeting, travel, communication, and executive coordination management. Prepares agendas, pre-reads, meeting logistics, documentation, notes, decisions, and follow-ups. Uses AI-enabled tools, automation, and integrated workflows to organize information, reduce administrative friction, improve retrieval, and maintain executive context. Handles confidential information, coordinates leadership, board, investor, and company meetings, and builds strong cross-functional relationships.

Design, build, and manage scalable AWS infrastructure; optimize GitHub-centric CI/CD; implement observability stacks; automate compliance for GovRAMP/FedRAMP and SOC2; author audit-ready documentation and runbooks; collaborate with engineering and security teams to ensure high availability and reliability.