Top Customer Success Jobs in Richmond, VA

Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.

The HP Digital Merchandising Specialist at CDW is responsible for executing digital merchandising strategies to enhance customer experience. They optimize digital KPIs, manage product presentation, and collaborate with various teams to increase online revenue through effective merchandising and data analytics.

The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.

As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.

The Off Premise Specialist drives off-premise sales for a distributor's market plan by managing relationships, executing sales strategies, and ensuring compliance with retail standards. Responsibilities include account management, sales planning, pricing evaluation, and coordinating marketing promotions to boost distribution and sales effectiveness.

The Recovery Specialist assists clients with day-to-day living activities, monitors client behaviors and interactions, and supports therapeutic recreation planning. Responsibilities include documenting client progress, facilitating group activities, and providing administrative support in a safe and compliant program environment.

The Underwriting Support Specialist is responsible for executing performance goals outlined by the Underwriting Services Supervisor within the Specialty Underwriting Services Department. Responsibilities include rating for new and renewal business, documentation management, accuracy verification, and team collaboration. Requires attention to detail, strong communication skills, and proficiency in Microsoft Office products.

The Underwriting Support Specialist plays a key role in providing basic underwriting support responsibilities and ensuring the smooth handling of day-to-day client servicing for Markel. Responsibilities include managing workflow, serving as a point of contact for agents/brokers, maintaining accurate documentation, and participating in problem-solving activities to improve processes.