Top Customer Success Jobs in Richmond, VA

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Manage a portfolio of automotive dealership clients from onboarding through ongoing success. Lead client calls, monitor marketing KPIs, interpret analytics, maintain CRM records, resolve performance issues, coordinate internal teams, and identify upsell and referral opportunities. Ensure timely communication, client satisfaction, retention, and adoption while contributing to process improvements.

Manage strategic enterprise customer accounts from onboarding through adoption, expansion, and renewal. Develop success and account plans, drive automation use cases, conduct executive business reviews, identify risks and expansion opportunities, coordinate internal resources, and advise stakeholders on Tines workflows. Translate customer needs to Product and Engineering teams while building customer advocacy and strengthening long-term partnerships.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage client relationships throughout implementation and ongoing support, serving as the primary client contact. Oversee KPIs, operational metrics, strategic planning, project execution, and client goal attainment. Translate client needs into platform opportunities, represent customer feedback to Product and Engineering, and develop case studies and success materials. The role requires healthcare client success or account management experience, strong communication, project leadership, and knowledge of medication management and healthcare quality measures.

Own the commercial and strategic health of a SaaS customer portfolio, including renewals, expansion, QBRs, account planning, stakeholder relationships, and proactive communication. Partner with customer success counterparts and agency partners to align platform experience with account strategy. Maintain accurate client documentation and identify upsell opportunities by understanding customer goals, usage patterns, and business value.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

Manage a shared portfolio of SMB customers, driving retention, renewals, expansion, and product adoption. Use customer health metrics and usage data to prioritize outreach, reduce churn, and identify upsell opportunities. Lead customer training sessions and webinars, consult with finance and accounting stakeholders, document follow-ups, and collaborate with Sales, Support, Product, and Operations. The role requires quota ownership, strong communication, financial statement knowledge, and familiarity with accounting systems.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Own a portfolio of mid-market insurance agency accounts from onboarding handoff through adoption, renewal, and expansion. Monitor account health, resolve issues with Support, drive platform adoption, and translate customer feedback into product and engineering priorities. Build scalable customer success processes, including success plans, QBR templates, health scoring, enablement materials, and automation. The role requires strong B2B SaaS customer success experience, cross-functional collaboration, and excellent communication.

Own the full post-sales lifecycle for strategic North American hotel, resort, and casino accounts, from onboarding through renewal. Drive retention, expansion, and measurable revenue outcomes through strategic business reviews, advanced training, revenue strategy consulting, usage analytics, and proactive churn mitigation. Resolve complex client and product issues, collaborate with Product, Sales, and Support, and mentor junior customer success managers. The role is fully remote with 25–40% regional travel.

Manage B2B customer accounts for dealership websites and digital marketing services. Responsibilities include client reporting, onboarding, retention, revenue growth, upselling, product training, monitoring campaign and website performance, resolving customer concerns, and recommending ways to increase traffic and leads. The role requires strong communication, organization, technical aptitude, CRM familiarity, and proficiency with Microsoft Office and Google Apps.

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Own enterprise customer relationships from program launch through renewal. Lead onboarding, implementation, cohort launches, account cadences, business reviews, issue resolution, program health monitoring, renewals, and expansion opportunities. Coordinate cross-functionally with Product, Admissions, Program Success, Finance, and Learning teams while reporting outcomes such as completion, placement, and NPS. Build scalable processes and represent client needs internally.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.

Manages post-sales relationships for enterprise automotive customers, driving product adoption, customer satisfaction, retention, renewals, and revenue growth. Acts as the primary customer contact, coordinates escalations and cross-functional projects, analyzes performance and ROI, addresses challenges, maintains account documentation, tracks bugs and cases, communicates product feedback, and supports business reviews. Requires 15%–20% travel.

Own a portfolio of healthcare accounts, driving product adoption, utilization, satisfaction, and retention. Build stakeholder relationships, lead adoption initiatives, analyze account health, conduct business reviews, and coordinate technical issue resolution across customer and internal teams. Support implementations, go-lives, renewals, and expansion opportunities while providing training, gathering customer feedback, and translating healthcare imaging interoperability concepts into customer value.

Own technical adoption and customer relationships across complex enterprise accounts. Partner with Customer Success Managers to onboard customers, drive platform value, provide training, resolve technical issues, and support renewals and expansion. Guide customers in adopting AI-driven penetration testing, interpreting validated exposures and attack chains, and integrating findings into security and compliance programs. Represent customer feedback internally, mentor colleagues, and influence Product and Engineering roadmaps.