Top Tech Jobs & Startup Jobs in Richmond, VA

Own day-to-day email and SMS marketing across Mode.Inc brands, including recurring newsletters, lifecycle journeys, campaign QA, segmentation, list hygiene, deliverability, and domain warming. Build new newsletters from scratch in CleverTap or beehiiv, analyze performance data, and use AI to generate copy, optimize targeting, and automate recurring sends. Collaborate with content, creative, product, and data teams while reliably meeting daily send deadlines.

Own sales and revenue operations execution, including territory and compensation administration, Salesforce enhancement coordination, CRM data governance, sales training, pipeline hygiene, forecasting support, KPI reporting, order and backlog tracking, revenue reconciliation, contract monitoring, and new-hire systems provisioning. Partner cross-functionally with sales, finance, manufacturing, and logistics teams in a remote, scaling organization.

Manage the global EHS Adoption & Enablement portfolio by translating strategy into roadmaps, work plans, milestones, dashboards, and executive reporting. Coordinate cross-functional workstream owners, dependencies, risks, resources, and accountability across concurrent initiatives. Administer and optimize ClickUp through templates, automations, workflows, and reporting structures. Partner with leadership and business teams on transformation, change management, stakeholder engagement, and execution readiness. The role is remote or based at designated U.S. locations and requires up to 5% travel.

Drive new business across a defined territory by prospecting, qualifying leads, managing the full sales cycle, negotiating contracts, and closing deals with dermatology practices. Represent EZDERM at industry events, collaborate with internal teams to ensure client success, and meet aggressive activity targets while traveling up to 50%.

Leads the Engineering organization across two remote teams, directly managing, coaching, and developing engineers. Partners with Product to drive timely, high-quality delivery; staffs initiatives, develops technical leads, resolves cross-team risks, supports hiring, and contributes to architecture, technical debt, and scaling decisions. The role oversees execution, engineering process, quality, and team engagement while guiding a high-scale SaaS platform built with TypeScript, Python, Django, React, AWS, Postgres, and Redis.

Build and execute email and SMS campaigns in Salesforce Marketing Cloud; develop and troubleshoot HTML/CSS email templates; traffic assets and maintain campaign calendars; coordinate across teams; perform QA/UAT on ad-hoc and automated journeys; and consult on technical email development and best practices.

Leads enterprise Data & AI Platform Engineering strategy, delivery, reliability, governance, and operational excellence. Manages multidisciplinary teams across data, software, AI/ML platform, DevOps, DataOps, MLOps, and LLMOps. Establishes engineering standards, scalable self-service capabilities, CI/CD, infrastructure, testing, observability, security, and incident response practices. Partners with product, architecture, governance, security, risk, analytics, and enterprise technology leaders while overseeing workforce planning, hiring, vendors, capacity, dependencies, and organizational development.

Lead sales and partnership efforts with employee benefits consultants, brokers, advisors, and employers. Build and maintain partner relationships, demonstrate Milu's value proposition, drive business development, meet sales targets, and ensure excellent customer support in a remote environment.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and dispatches, routes complex concerns, and meets queue, service-level, quality, and schedule requirements. Works collaboratively with experienced team members while learning company procedures and technology capabilities.

Serve as an early, high-impact customer-facing teammate owning inbound support across email, chat, and calls. Use AI tools to draft responses, log bugs in Linear, maintain help center content, synthesize customer feedback into product insights, and collaborate with product and engineering to resolve and prevent issues.