Top Tech Jobs & Startup Jobs in Richmond, VA

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner interactions from inquiry through resolution, troubleshoots scheduling, payment, migration, and integration issues, and collaborates with Product, Engineering, Onboarding, and Migrations. Maintains product expertise, uses AI-assisted tools, identifies process improvements, and advocates for customer feedback. Requires weekend and/or overnight availability.

Leads product strategy, vision, roadmap, and measurable outcomes for Progyny’s Family Building Navigation experience. The role integrates digital tools, personalized human guidance, clinical services, and enterprise benefits. Responsibilities include improving member journeys, shaping service workflows, aligning cross-functional teams, defining business models, prioritizing investments, measuring performance, communicating with executives, and mentoring product partners.

Build and maintain scalable JavaScript applications, API integrations, and open-source projects for global clients. Responsibilities include writing and reviewing code, debugging across frontend, backend, database, and network layers, optimizing performance, designing scalable architectures, handling concurrency, documenting technical work, and addressing edge cases. The role is fully remote and includes structured technical growth, peer feedback, and an assessment process involving an OSS hackweek.

Onboard and activate new chef-creators by preparing launch materials, managing timelines, providing multi-channel support and education, maintaining compliance documentation, coordinating internal workflows, and improving onboarding processes. The role manages creator relationships throughout a 9–12 week launch period before transition to Account Management, while supporting reporting, audits, and special projects.

Analyze spot freight quote requests across North American full truckload and cross-border lanes. Build competitive, margin-aware rates using market data, historical performance, carrier costs, TMS data, and rate tools. Monitor margins, pricing benchmarks, win/loss ratios, and market trends while collaborating with sales, carrier teams, and operations. Support pricing strategy improvements and ad hoc reporting in a high-volume quoting environment.

The DevOps Engineer will manage and optimize platform operations, infrastructure, reliability, security, and production processes. Responsibilities include building CI/CD pipelines, maintaining AWS and containerized infrastructure, troubleshooting degraded services, improving monitoring and logging, and managing security tools. The role requires collaboration, documentation, system-level troubleshooting, and client-facing communication. This is a full-time remote position supporting a long-term federal contract project.

Lead onboarding for new small-market employee benefits groups by validating sold-case information, coordinating contract drafting and billing setup, guiding customers through installation and service tools, resolving issues, and transitioning groups to account specialists. Collaborate cross-functionally on process improvements and deliver a smooth customer experience.

Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.

Own enterprise healthcare accounts from signature through renewal and expansion. Drive adoption, utilization, executive engagement, new product pilots, ROI measurement, QBRs, account strategy, and commercial outcomes. Build trusted relationships with clinical, operational, financial, and IT leaders, negotiate contracts, develop champions, and create repeatable account-management frameworks. The role requires up to 30% travel for customer events, stakeholder meetings, and QBRs.

Analyzes the end-to-end digital purchasing journey across Web and App platforms. Leads A/B testing and experimentation, builds self-service reporting, measures campaign impact, identifies customer experience opportunities, and communicates insights to product, digital experience, analytics, and senior leadership stakeholders.