Top Tech Jobs & Startup Jobs in Richmond, VA

Build scalable customer adoption and lifecycle programs for a multi-product SaaS platform. The role uses customer and product data, health signals, AI, and testing to identify adoption barriers, trigger proactive engagement, and create playbooks and enablement resources. Responsibilities include customer community and champion programs, automated re-engagement sequences, reporting governance, cross-functional strategy, and program roadmap ownership. The position partners with Customer Success, Product, Onboarding, Support, and Enablement teams to improve customer outcomes while enabling CSMs to focus on strategic relationships.

Leads customer research projects from scoping through stakeholder-ready delivery, serving as the primary research advisor and accountable owner for assigned enterprise accounts. Responsibilities include developing research solutions, writing and editing quantitative and qualitative questionnaires, creating analysis plans, presenting insights, improving AI-generated research outputs, collecting product feedback, and managing direct reports. The role supports customer retention, expansion, and successful pilot conversions through high-quality research outcomes.

Manages client accounts and Account Manager and AR Specialist teams, ensuring productivity, service quality, collections performance, timely work completion, and client satisfaction. Serves as the primary client contact, resolves escalations, identifies expansion opportunities, supports onboarding, coordinates cross-functional teams, and addresses staffing and training needs. Analyzes operational data, manages multiple projects and deadlines, and promotes employee engagement and company goals.

Design and test AI-powered tax workflows, evaluate generated tax analysis, and convert tax engagements into structured processes. Implement workflows with accounting firms and corporate tax teams, configure customer solutions, and support quality reviews. Translate customer feedback into product improvements while collaborating with product, engineering, and data science teams. Research U.S. federal tax sources, document best practices, and create reusable workflow templates.

Investigates, evaluates, and resolves complex liability claims independently. The role interprets policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares reports, and supports team development through training and mentoring.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Creates, edits, and quality-checks AI-assisted narrative content for mobile games. Responsibilities include developing characters, dialogue, and in-game copy; generating content at scale; adapting writing for partner brands; playtesting and reviewing releases; and coordinating content schedules, quality standards, and delivery pipelines across creative, design, art, engineering, and partner teams.

Drive national sales growth in multifamily and student housing markets by identifying prospects, developing consultative technology solutions, managing the sales funnel, negotiating contracts, forecasting accurately, and closing large agreements. Build relationships with developers, owners, and C-level contacts while collaborating with solutions engineers, attending industry events, meeting clients, and achieving sales quotas. Travel typically comprises 30–40% of the work week.

Own retention, renewals, expansion, onboarding, and strategic outcomes for 10–30 enterprise customer accounts. Build executive relationships, lead complex change management, develop account plans, identify creative strategy gaps, conduct executive business reviews, and provide customer feedback to Product and Leadership. Use Motion and its AI agent, Runneth, to improve creative testing workflows and customer impact.

Designs and delivers complex technical training for ERP and technology solutions. Develops customized training materials, evaluates user outcomes, identifies learning needs and content gaps, and collaborates with cross-functional stakeholders to improve training resources. Reports program effectiveness to business leaders, supports curriculum documentation, guides less experienced team members, and serves as a technical resource during the company’s ERP transformation.