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Provide frontline technical support to Milestone partners across phone, chat, and web channels. Troubleshoot IP networking, Windows, storage and relational database issues, resolve or escalate incidents per SLAs, collaborate with internal teams, and act as a trusted technical advisor on Milestone products.

Supports the Corporate Strategy Office through market, competitor, company performance, and strategic analyses. Conducts desk research, reviews external reports, synthesizes stakeholder interviews, and translates complex data into insights and recommendations. Develops executive-ready PowerPoint presentations and collaborates with teams across functions and geographies on strategic priorities while gaining experience in corporate strategy and management consulting.

Design, build, and operate scalable automation solutions and CI/CD pipelines for functional and non-functional testing. Ensure reliability, performance, and observability of automated validation systems through monitoring, dashboards, alerts, and KPIs. Collaborate with R&D and DevOps to integrate automation into delivery and continuously improve infrastructure and tooling.

Lead technical product strategy and roadmap for AI-driven, hardware-accelerated video analytics products. Define specifications, prioritize features, set performance and cost benchmarks, collaborate with engineering, gather customer feedback worldwide, and translate technical and market inputs into product requirements and designs.

Drive demand generation, partner and channel marketing, brand awareness, events, and localized digital campaigns across Australia and New Zealand. Collaborate with regional sales, channel and technology partners, and global marketing to plan, execute, measure, and optimize integrated marketing programs, manage budgets, build local references, and ensure brand compliance to grow market presence and pipeline.

Lead North America sales: set commercial strategy, exceed revenue targets, build and coach a high-performing regional sales organization, drive partner and enterprise relationships, improve pipeline/forecast discipline, increase multi-product and value-based selling, and collaborate cross-functionally to deliver financial and operational performance.

Lead and coordinate complex customer and partner escalations across EMEA, liaising with technical and business stakeholders to drive resolution, run war rooms and executive briefings, perform root cause analysis, recommend improvements, and support major incident and crisis response activities to protect customer trust.

Develop and execute channel marketing plans with APAC distributors/resellers, manage partner budgets/MDF, activate co-marketing campaigns, ensure brand compliance, track performance metrics, and collaborate closely with regional/global marketing and sales stakeholders to drive channel growth.

Lead presales technical engagements across India West: design and size enterprise video surveillance solutions, run demos/PoCs, prepare proposals and RFP responses, enable partners, mentor solution engineers, collaborate cross-functionally, and manage documentation and deployments.

Lead regional Finance, Accounting, IT, Legal, Facilities and Admin teams across APAC to ensure operational excellence, financial stewardship, compliance, and strong employee experience. Drive regional budgeting, forecasting, month-end close, tax and audit readiness, implement global initiatives locally, manage risks, and develop regional talent while partnering with Global Functions and Sales leadership.