Top Customer Success & Experience Jobs in Reno, NV

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

As a Dynamic PC Support Technician, you will troubleshoot desktops and laptops, provide customer support, and maintain service agreements with clients.

Managers in Training are needed for a 100% remote role, focusing on people skills, communication, problem-solving, and teamwork.

Serve as primary client contact delivering accurate information on analytical methods, quotations, and turnaround times; manage client inquiries, coordinate special requests and approvals, maintain client/project data in GEMS, compile service metrics, support internal communication and trade show attendance, and ensure compliance with health, safety, and company policies.

Provide comprehensive neuropsychological evaluations, interpret test results, supervise psychometrists, conduct feedback sessions, and collaborate with care teams in tailored mental health treatment.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Provides courteous service to guests on the casino floor, addressing their needs, circulating around slot machines, assisting with payoffs and jackpots, and handling maintenance of machines.

Executive leader responsible for customer experience strategy, large-scale portfolio ownership, retention, renewals, expansion, customer health, segmentation, and executive relationships. The role builds scalable CX operating systems, integrates acquired customer portfolios, develops senior leaders, strengthens cross-functional collaboration, and drives consistent customer outcomes across enterprise and scaled customer segments.

Own the customer lifecycle for Americas customers, including onboarding, adoption, training, renewals, and retention. Build proactive relationships, identify expansion opportunities with Sales, coordinate issue resolution, collaborate with Support, Product, and Engineering, collect customer feedback, and use success metrics to guide engagement strategies. The role is remote in the United States and requires strong technical aptitude in cybersecurity SaaS tools.