Top Customer Success & Experience Jobs in Reno, NV

The Training Team Lead will manage Trainers to enhance customer onboarding, optimize operations, analyze performance metrics, and improve team effectiveness.

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Senior Claims Learning & Development Specialist designs and delivers training programs for claims processes, ensuring compliance and effectiveness while partnering with multiple teams to support continuous improvement.

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

The Client Success Manager ensures a seamless client journey from inquiry through onboarding and ongoing service, coordinating workflows and communication across teams to enhance client experience.

Provides courteous service to guests on the casino floor, addressing their needs, circulating around slot machines, assisting with payoffs and jackpots, and handling maintenance of machines.

Provide timely, professional support to clients via Salesforce, email, Slack, and other channels. Triage and manage cases from intake to resolution following SOPs, document updates accurately, escalate complex issues, collaborate with internal teams, and develop skills to handle increasingly complex cases independently.

As a Dynamic PC Support Technician, you will troubleshoot desktops and laptops, provide customer support, and maintain service agreements with clients.