Top Customer Success & Experience Jobs in Reno, NV

Serve as the primary contact for prospective and existing customers via phone, chat, and email. Guide applicants through product explanations and the application process, troubleshoot platform issues, complete compliance steps and video notary sessions, identify experience-improving trends, and participate in training and licensing programs.

Serve as primary client contact delivering accurate information on analytical methods, quotations, and turnaround times; manage client inquiries, coordinate special requests and approvals, maintain client/project data in GEMS, compile service metrics, support internal communication and trade show attendance, and ensure compliance with health, safety, and company policies.

Managers in Training are needed for a 100% remote role, focusing on people skills, communication, problem-solving, and teamwork.

The Director of Customer Experience will create a policyholder experience strategy, enhance retention, lead a CX team, and drive initiatives across the enterprise.

The Regional Sales Assistant is responsible for data entry of national sales orders, order maintenance, and generating reports. They must communicate effectively with team members and handle multiple tasks while prioritizing deadlines.

Lead and grow a team of Customer Success Managers to drive member engagement, retention, revenue expansion, and KPI accountability. Manage forecasting, risk mitigation, executive client engagement, cross-functional collaboration, reporting, and escalations across employer-sponsored health segments.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Manage customer onboarding, account setup, pricing configuration, and system administration. Maintain workflows and data integrity, build and distribute operational reporting, partner cross-functionally to resolve process gaps, and support system enhancements and process optimization for Customer Success.

The Executive Producer supervises morning producers and reporters, makes editorial decisions, updates online content, and oversees newscasts.

Lead end-to-end customer experience strategy across fuel and lubricants businesses. Oversee cross-functional teams managing onboarding, data, payments, issue resolution, process governance, and CX metrics. Drive continuous improvement, process standardization, technology enablement, escalations, and stakeholder alignment to improve satisfaction, retention, and operational excellence.