Top Customer Success & Experience Jobs in Reno, NV

Lead mid-market and enterprise grocery accounts to drive retention, growth, and expansion. Onboard retailers, run monthly reviews, interpret data into reports and case studies, coordinate cross-functional teams, and proactively mitigate churn.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Default Servicing Specialist monitors investments for default events, communicates with homeowners, and conducts due diligence on default incidents, maintaining accuracy and compliance with regulations.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

Serve as a strategic partner and trusted advisor for enterprise customers to drive adoption, retention, satisfaction, and measurable business value. Manage a portfolio of complex accounts, conduct executive reviews, mitigate renewal risk, identify expansion opportunities, lead escalations, provide cross-functional feedback, mentor team members, and improve Customer Success methodologies.

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

The Business Procedures Consultant oversees projects, ensures operations meet objectives, analyzes data for improvements, and communicates changes effectively.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.