Top Customer Success & Experience Jobs in Reno, NV

Manage a portfolio of CPG/retail clients to drive adoption, retention, and expansion of SPINS commerce enablement tools. Act as product expert and trusted advisor, onboard clients, monitor health, mitigate churn, identify upsell opportunities, and relay customer feedback to Product, Sales, and Support teams.

The Director of Strategic Data Partnerships will identify and execute exclusive data partnerships, engaging with executives to build alignment and negotiate complex agreements. This role focuses on strategic judgment and ongoing relationship management to drive product development and growth.

Own long-term technical relationships for strategic accounts, drive architecture reviews, deepen product adoption, coordinate internal teams, lead executive reviews and on-site launches, surface product feedback, and build TAM playbooks.

The Account Director manages client relationships, projects, and finances in the Medical Communications industry. They drive client strategies, provide strategic guidance, oversee project execution, and mentor their team to ensure high-quality deliverables.

As a Strategic Solutions Engineer, you'll partner with Sales Directors to tailor AI solutions for customer needs, conduct technical discovery, and demonstrate the business impacts of Cresta's offerings.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

The Customer Experience Specialist assists customers with inquiries, provides technical support, suggests products, processes orders and claims, ensuring a high-quality customer experience in the automotive parts industry.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

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