Top Customer Success & Experience Jobs in Reno, NV

Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

Lead and manage software implementation projects for hospital pharmacy customers. Serve as primary customer contact, schedule deployments, configure software, run training (remote and onsite), coordinate with internal teams and wholesalers, maintain project documentation, and travel extensively to support hardware/software rollouts.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

Quota-bearing account manager responsible for retention, renewals, and cross-sell/up-sell across a customer portfolio. Acts as primary customer relationship owner and trusted advisor, conducting quarterly business reviews, managing escalations, maintaining account plans and risk ratings in CRM, and coordinating with Product, Marketing, Engineering, and Services. Requires ~25% travel and legal-industry experience is a plus.

Lead client partnership and early-adopter pilot programs for AI-driven revenue cycle automation products. Coordinate across account, product, implementation, marketing, and sales teams to support adoption, training, demos, and commercialization while gathering client feedback to inform product roadmaps.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

The Associate Vice President leads clinical content development and strategic direction for market access initiatives, managing teams and ensuring high-quality standards while supporting business development and client strategies.

Drive client onboarding and implementations by coordinating cross-functional teams, documenting processes, managing project plans and timelines, serving as customer point of contact, and leading multiple technical deployments to ensure timely go-live and product adoption.

Manage Enterprise customers to drive activation, adoption, retention, expansions and renewals. Provide product training, monitor health metrics, mitigate risk, deliver account reviews, and collaborate cross-functionally to improve customer outcomes.