Top Customer Success & Experience Jobs in Reno, NV

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Manage and grow a portfolio of strategic enterprise accounts post-sale, acting as trusted advisor. Develop account plans, identify upsell/cross-sell/renewal opportunities, lead renewals and contract negotiations, collaborate with Customer Success, Product, Legal and Executive teams, maintain forecasts in Salesforce, and support executive-level relationships.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

The Policy Review Specialist focuses on retaining policyholders by managing renewals, conducting outreach, analyzing data, and suggesting policy adjustments to improve customer retention and sales opportunities.

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.

Provide L1 technical support for enterprise customers using Abnormal's email and SaaS security products. Own inbound tickets, troubleshoot integrations and APIs, analyze logs, deliver updates and root-cause findings, collaborate with Engineering and Customer Success, and produce knowledge-base content to improve self-service and product quality.

Onboard and support podcast partners through setup, launch, and subscription growth. Troubleshoot technical issues, create self-serve resources, share insights with product teams, and assist with integrations and migrations.