The Role
Onboard and support podcast partners through setup, launch, and subscription growth. Troubleshoot technical issues, create self-serve resources, share insights with product teams, and assist with integrations and migrations.
Summary Generated by Built In
About the Role
At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a Podcast Success Associate to join our small, high-impact team and work directly with creators shaping the future of podcasting.
You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world.
What You’ll Do
- Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
- Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
- Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
- Share partner insights with our product and engineering teams to make our tools even better
- Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
- Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
- Help publishers migrate their offerings and subscribers from competing platforms
Must-haves
- 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
- A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
- Excellent written and verbal communication skills
- A problem-solving mindset: resourceful, curious, and eager to learn
- Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- An interest in using A.I. tools to help scale a fast-growing company
Nice to have
- Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
- Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
- Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
- Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
- Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
- Experience working with engineers, product teams, and Agile planning frameworks
Why Supporting Cast
- Help leading publishers and independent podcasters make great work on their own terms
- Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
- Be part of the open podcast and open subscription movement, where publishers own their future
- Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
- Enjoy competitive salary and benefits in a remote-first, mission-driven team
About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented support specialist to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
About Slate
Slate, founded in 1996, is a daily online magazine and podcast network that helped invent the voice of the web. Our strong editorial voice and witty take on current events & culture have been recognized with numerous awards, including the National Magazine Award for General Excellence Online. Our podcast network, established in 2005, produces more than 20 podcasts, including Slow Burn, What Next, Decoder Ring, ICYMI, and more.
Slate is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.
Slate is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here.
Skills Required
- 1-3 years in customer success, account management, podcast operations, audience development, or subscription management
- Customer-first mindset; strong client relationship and problem-resolution skills
- Excellent written and verbal communication skills
- Resourceful, curious problem-solving mindset and eagerness to learn
- Comfort with productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- Interest in using AI tools to scale workflows
- Experience with subscription or membership platforms (Patreon, Substack) and/or Stripe integrations
- Familiarity with podcast publishing tools and RSS workflows (Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, Apple Podcasts Connect, Spotify for Podcasters)
- Knowledge of audience growth strategies in podcasting, newsletters, or creator economy
- Experience writing/executing audio promo campaigns or action-oriented copy (CTAs, subject lines, landing pages)
- Experience with publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude)
- Experience collaborating with engineers/product teams and Agile planning
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Slate is a daily online magazine and podcast network that helped invent the voice of the web. Founded in 1996, Slate is a general-interest publication offering analysis and commentary about politics, news, business, technology, and culture. Slate’s strong editorial voice and witty take on current events have been recognized with numerous awards, including the National Magazine Award for General Excellence. Slate’s podcast network, established in 2005 with the launch of Political Gabfest, produces more than 20 podcasts, including Slow Burn, Culture Gabfest, What Next, Decoder Ring and more. Slate.com reaches more than 25M unique visitors and averages more than 40M pageviews every month. Slate's podcast network garnered more than 190 million downloads in 2022.
