Top Customer Success & Experience Jobs in Reno, NV

Deliver role-specific training to dealership fixed-ops staff on myKaarma's SLT product suite, act as an SME for product and dealership processes, run multiple daily training sessions, document outcomes, schedule follow-ups, complete product activations, and collaborate cross-functionally to drive adoption and continuous improvement.

Serve as product expert working with Account Managers to perform needs analysis, configure/demo solutions for existing customers, maintain demo environments, create presentation materials, map customer requirements to product features, and liaise with internal teams to support upgrades and implementations.

Manage operational success of university partnerships by coordinating launches, aligning cross-functional teams, troubleshooting issues, improving processes, driving change management, and using data to enhance student and partner outcomes.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Provide empathetic, expert support via chat and email across iOS, Android, and web. Triage and escalate complex issues with repro steps and logs, ensure SLA compliance, cover weekend shifts, collaborate with engineering, and share insights to improve product reliability.

Serve as primary client contact for a portfolio, manage end-to-end project delivery, provide strategic guidance, drive upsell/cross-sell, analyze campaign performance, collaborate with internal teams to optimize results and improve client satisfaction.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.

Provide first-line L1 support via email/ticketing: log incidents, diagnose and resolve basic issues, escalate to L2/L3 with documentation, assist with hardware/software setup, monitor system alerts, and maintain SLA and security compliance while ensuring high customer satisfaction.

Lead and scale Vanta's Customer Success, Support, and build Professional Services from scratch. Own delivery execution, retention, services P&L, SLAs, CSAT, and partner enablement. Drive onboarding, implementation, service offerings, tooling, metrics, and cross-functional handoffs to improve time-to-value, quality, and services margin for enterprise and mid-market customers.