Top Customer Success & Experience Jobs in Reno, NV

Own a portfolio of Division I athletic department accounts, driving retention, adoption, renewals, and expansion. Build strategic relationships with stakeholders and senior administrators, lead business reviews, identify usage gaps, and coordinate cross-functional initiatives with Product Success and Sales. The role requires deep Division I athletics experience and hands-on expertise with Teamworks Operations products, including Hub, Compliance, and Recruiting.

Manages onboarding, relationships, account health, content approvals, reporting, training, and quarterly business reviews for assigned brands. Monitors brand and retailer KPIs, configures accounts, maintains playbooks, handles support requests, files technology tickets, submits billing reports, and collaborates with sales, technology, and leadership. The role is primarily in-office in Tampa with minimal local travel.

Leads AI-driven customer success strategy, scaling onboarding, engagement, health checks, retention, adoption, and expansion through automation and digital journeys. Owns predictive churn modeling, AI-generated campaigns, in-app orchestration, customer segmentation, KPI dashboards, and cross-functional implementation. Drives organizational change, stakeholder enablement, and continuous improvement while building the foundation for a future customer success leadership team.

Leads the end-to-end customer experience for faculty, students, and bookstore partners, including implementation, onboarding, adoption, support, retention, renewal, and partner service. Oversees customer journey strategy, service standards, support operations, customer health, reporting, Planhat administration, and voice-of-customer programs. Builds scalable processes, leads customer-facing teams, manages strategic initiatives, and collaborates with Product, Sales, Marketing, Operations, and Technology to improve satisfaction, adoption, loyalty, and customer value.

Lead the Americas Customer Success team, developing a scalable engagement model across deployment, adoption, renewal, and customer value. Recruit and develop team members, create customer success playbooks, establish KPIs, optimize processes and platforms, and coordinate with sales, support, product, and operations. Drive usage, upselling, profitability, customer satisfaction, and churn reduction while analyzing customer data and resolving complex customer issues.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manages a portfolio of RigDig customer accounts, owning retention, growth, adoption, renewals, and overall account health. Builds trusted customer relationships, leads onboarding, training, business reviews, and success planning, and provides consultative guidance to improve product utilization and measurable outcomes. Partners with Sales, Product, Marketing, and Support as the customer advocate while maintaining account plans, forecasts, health metrics, and documentation in Salesforce.

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Owns post-sale onboarding for Fastpath Assure customers, managing implementation projects from kickoff through go-live and transition to Customer Success. Leads training, configuration, project planning, risk resolution, stakeholder communication, and adoption efforts. Partners with Sales, Professional Services, Support, Product, and Engineering while translating GRC objectives into onboarding plans. Ensures customers understand access governance, segregation of duties, certifications, workflows, and audit reporting, while improving onboarding processes and time to value.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.