Top Customer Success & Experience Jobs in Reno, NV

Manage SaaS renewal operations, including auto-renewals, forecasting, contract audits, renewal briefs, account research, and commercial preparation. Partner with customer success, sales, finance, and deal desk teams to improve retention and renewal execution. Gradually assume ownership of scaled and mid-market renewals, support enterprise strategies, and help build scalable renewal playbooks, tooling, and documentation. Use AI tools for research, proposals, forecasting, and customer outreach.

Provide combined contact-center and social media support for pet brand customers. Respond to calls, comments, and direct messages; resolve order, billing, shipping, refund, exchange, and product issues; manage escalations and de-escalate complaints. Maintain accurate customer records, moderate online content, communicate promotions, document feedback and recurring issues, meet contact-center metrics, support peers, and provide reporting and process-improvement insights.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Own the post-sale customer journey for youth sports organizations, including onboarding, adoption, account growth, renewals, and retention. Build relationships with club directors, leagues, coaches, and other stakeholders; monitor account health; create success and recovery plans; forecast renewals; and maintain CRM data. Help establish scalable account management playbooks and share customer insights with Sales, Marketing, Customer Experience, and Product. The role is remote-first and focuses on basketball and baseball/softball markets.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads and scales the implementation team, manages and mentors implementation specialists, optimizes deployment playbooks, oversees implementation risk and quality, handles executive escalations, and partners with Sales, Product, Engineering, and Client Success. Tracks implementation KPIs, resource utilization, backlogs, and CRM data integrity while driving faster customer time-to-value, retention, and account growth.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Provides advanced technical support for SaaS customers, investigating complex issues, troubleshooting integrations and APIs, managing escalations, and delivering consultative guidance. The role partners with Engineering and internal technical teams, supports Premium customers, mentors teammates, improves processes, creates help content, and manages multiple queues while meeting customer and team KPIs.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Manage customer software implementations and data migrations. Clean, reformat, validate, and quality-check customer data, monitor automated import jobs, investigate errors, coordinate with onboarding, sales, support, and engineering teams, and maintain repeatable process documentation. The role handles high ticket volumes and sensitive data requiring HIPAA-compliant practices.