ClassWallet, a leading financial technology company in the United States serving agencies delegated responsibility to manage public funds, is seeking to hire a Manager, Implementations to join our team.
Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet's suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $6.7 billion to date and serves public agencies across 39 states. In its 11+ years in operation, ClassWallet has completed over 12M transactions, funded 1.1M recipients, processed over 5M applications, and now serves 300+ state and local agency clients, supported by a team of 280+ full-time staff.
The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.
While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission complements the Company's mission-based culture with focus on gratitude and work-life balance.
About the Role
We are seeking an experienced, high-impact Manager of Implementation to lead and scale our Implementation team, reporting directly to the Sr. Director, Client Success. In this role, you will manage, mentor, and empower a team of Implementation Specialists and Senior Implementation Specialists who serve as trusted advisors to school districts, state agencies, and foundations. You will be responsible for driving overall implementation strategy, optimizing our deployment playbook, and ensuring that our highest-stakes rollouts achieve fast Time-to-Value (TTV). You are a strategic people leader who thrives on building scalable onboarding processes, handling escalations, and linking customer success directly to revenue growth.
Responsibilities
- Team Leadership & Development: Direct, mentor, and coach Implementation Specialists and Senior Implementation Specialists. Foster a high-performance culture, manage workload capacity, and support professional growth.
- Playbook & Process Optimization: Own and refine scalable deployment playbooks, out-of-the-box workflows, and configuration templates to improve team efficiency and reduce customer Time-to-Value (TTV).
- Portfolio & Risk Oversight: Monitor the implementation lifecycle for all new and existing client implementations. Identify systemic risks, ensure deliverable quality, and maintain high standards across all deployments.
- Executive Escalations: Act as the second line of defense for complex account hurdles, helping team members resolve high-stakes project blockers, diagnose root causes, and retain client confidence.
- Cross-Functional Alignment: Work closely with the Sr. Director, Client Success, while partnering across Sales, Product, and Engineering to synthesize customer feedback into product enhancements and ensure seamless transitions throughout the account lifecycle.
- Operations & Reporting: Oversee data integrity in HubSpot and internal tools, tracking core KPIs like account throughput, resource utilization, and implementation backlogs to report status directly to Client Success leadership.
Requirements
- Experience: 5+ years in client-facing SaaS implementation, consulting, or account management, with 2+ years of direct people management experience leading technical or onboarding teams.
- Education & Certifications: BA/BS degree required; PMP or Agile/Scrum certification highly preferred.
- Technical & Data Skills: High proficiency with CRM and tracking systems (e.g., HubSpot), Microsoft Excel (data analysis), and Google Suite.
- Domain Knowledge: Experience managing complex implementations for public sector, state agencies, or educational institutions (K-12) is strongly preferred.
Core Competencies
- Executive Presence: Ability to command senior-level discussions, diffuse tension, and navigate politically sensitive client environments.
- Systemic & Consultative Leadership: Focuses on scalable solutions rather than one-off fixes, coaching specialists to ask "why" and offer consultative guidance.
- Revenue Mindset: Understands that a frictionless onboarding experience is the primary engine for lifetime account growth, retention, and expansion.
Benefits
ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.
We offer an excellent salary and benefits commensurate with experience.
ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.
Skills Required
- 5+ years of client-facing SaaS implementation, consulting, or account management experience
- 2+ years of direct people management experience leading technical or onboarding teams
- BA or BS degree
- High proficiency with CRM and tracking systems such as HubSpot
- High proficiency with Microsoft Excel for data analysis
- High proficiency with Google Suite
- Experience managing complex implementations for public sector, state agencies, or K-12 educational institutions
- PMP certification
- Agile or Scrum certification
What the Team is Saying
What We Do
We recently updated our Vision and Values as we are more than simply a technology. In our evolved Vision statement, we now emphasize the word, "integrity" as we know it is the combination of technology and PEOPLE that truly sets us apart. Our clients look good because their citizens are better served using our platform and processes that include real people supporting the effort. A notable addition to our Values is that, "we care deeply about the people we serve," further emphasizing the Mission and how we approach the day-to-day. Our Values are used to make difficult business decisions. They are not simply slogans but expectations interwoven into the fabric of the culture. A pioneer in financial and government technology, ClassWallet's technology is used by public agencies across 35 states to maximize the positive impact of public funding on people’s lives. Since 2014, the ClassWallet platform has been used to deliver more than $4 billion in public funds to millions of citizens, and has helped clients achieve the highest standards of program integrity and efficiency. With customer loyalty and satisfaction exceeding some of the world's largest brands, ClassWallet was recognized by J.D. Power in 2024 for providing "An Outstanding Customer Service Experience" for Phone Support. ClassWallet is headquartered in Hollywood, Florida, and ranks as the 88th fastest-growing software company on the prestigious Inc. 5000 list.
Why Work With Us
From ClassWallet’s Founder and Executive Chairman to every member of the leadership team, our culture of authenticity is a foundational value for all. This fundamental philosophy guides interactions with each other and our clients and customers.
Gallery
ClassWallet Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The majority of employees are distributed around the U.S. and work remotely. We have a headquarters in Hollywood, FL that supports hybrid work as well.
