Top Customer Success & Experience Jobs in Reno, NV

Lead and manage a team of Customer Value Architects to drive customer onboarding, Falcon Flex adoption, value realization, renewals and expansion. Partner with sales and cross-functional teams to deliver ROI analyses, executive business reviews, adoption roadmaps, forecasting, CRM documentation, and minimize churn while hitting quarterly revenue targets.

Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage technical onboarding for new Mission Cloud customers, handling requirements, project managing, and ensuring quality experience across teams.

Own the onboarding phase for VelocityEHS customers: manage product setup, mentor and train customers, project-manage a portfolio of onboardings, drive early adoption, document progress and time-to-value, and collaborate cross-functionally to improve onboarding processes and metrics. Customer-facing role with emphasis on communication, organization, and basic problem solving.

Manage a portfolio of Talent Finder Core and Pro clients, build consultative relationships, drive product adoption, monitor at-risk accounts, deliver executive business reviews, partner with Sales for upsells/renewals, and provide high-touch recruitment services for Pro clients including candidate searches, job postings, outreach, and campaign execution.

The Customer Solutions Engineer is responsible for onboarding and implementing solutions for customers, ensuring successful direct mail programs. They collaborate with Account Managers and require technical proficiency with APIs and third-party integrations.