Top Customer Success & Experience Jobs in Reno, NV

Leads post-sales delivery and customer success for strategic Microsoft customers. Builds customer and partner relationships, aligns Microsoft and partner resources to business priorities, drives cloud adoption and consumption, manages success plans and delivery programs, resolves blockers, tracks operational health, and communicates escalations. Translates customer needs into Azure, Modern Work, Dynamics, and cross-cloud solutions while coordinating stakeholders to achieve measurable business outcomes.

Leads the strategy, operations, and scaling of Calendly’s customer support function. Oversees multi-channel support delivery, develops high-performing teams, establishes performance metrics, manages budgets and vendors, and handles escalations. Partners with Customer Success, Product, Engineering, and Sales to improve customer experience, workflows, automation, self-service, and product feedback processes.

Serves as the primary liaison for premier accounts, delivering proactive support, resolving complex issues, managing SLAs, conducting client training, providing specialized reporting, and supporting strategic account initiatives. Builds trusted customer relationships, documents interactions in CRM systems, collaborates with internal teams, and mentors junior client service staff.

Own the complete renewal lifecycle for strategic technology customers, managing high-volume renewals, negotiations, quotes, contracts, procurement, and escalations. Identify expansion opportunities, mitigate churn risk, forecast renewals, analyze account health, and coordinate with Sales, Finance, Legal, Customer Operations, and Product teams. Build trusted relationships with senior decision-makers while ensuring accurate, responsive communication and long-term customer retention.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Supports sales representatives with post-sale account management, customer support, order tracking, renewals, contract follow-up, and issue resolution. Maintains CRM and case records, coordinates with internal teams, assists with quotes and onboarding, communicates product updates, identifies upsell opportunities, and monitors customer-service KPIs.

Supports onboarding, configuration, and technical assistance for Mindbody SaaS clients. Translates product capabilities into practical solutions, identifies workflow gaps, coaches clients on best practices, coordinates timelines and escalations, and tracks progress and lessons learned. The role requires strong client communication, problem-solving, adaptability, and the ability to explain technical concepts to nontechnical audiences.

Owns a portfolio of Tier 1 and Tier 3 financial-services technology accounts, managing renewals, retention, expansion, implementation transitions, executive relationships, business reviews, account health, escalations, and churn prevention. The role is accountable for net revenue retention, early renewal capture, signed expansion revenue, and successful client graduation from launch to steady-state service.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Manage assigned system integrator and technology partners throughout their lifecycle, including onboarding, operational support, deal registration, pipeline management, renewals, agreements, referrals, and performance reviews. Coordinate partner-led marketing and sales initiatives, maintain Salesforce PRM records, analyze metrics, create documentation, and improve partner operations. Develop AI-driven automation to increase efficiency and enhance partner experiences. The role requires cross-functional collaboration, partner enablement, process management, and enterprise SaaS expertise.