Top Customer Success & Experience Jobs in Reno, NV

The Customer Strategy Director will partner with strategic customers, leading engagements, defining deployment strategies, and driving value realization through Cresta's AI solutions.

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

The Customer Success Manager will oversee customer implementation, usage, and retention, while fostering relationships and managing a portfolio of accounts to drive value and expansion.

Manage and enhance WorkOS's developer events strategy, create technical content, build community relationships, and represent the company publicly.

The VP, Client Partnership oversees client relationships, ensuring quality delivery, operational management, and strategic leadership for multiple clients within a portfolio, while mentoring a team and driving business growth.

The Senior Account Manager coordinates client accounts and communications in digital fundraising, focusing on project management and internal collaboration.

Manage a portfolio of customer accounts, ensuring value from the Orgvue platform through communication and collaboration with teams and customers. Support customer success initiatives and drive advocacy, while also working on projects to improve customer function.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Serve as trusted advisor to onboard and drive adoption for a portfolio of Mid‑Market/Enterprise SaaS customers. Manage renewals, monitor customer health, resolve issues with product and support teams, provide best‑practice recommendations, run regular meetings, and mitigate churn. Fully remote (US) role; travel may be required.

Manage and coach a shift-based customer experience team supporting clients and advocates across phone, email, and chat. Troubleshoot technical and operational issues, gather and report feedback, implement solutions, and improve processes to deliver world-class support in a fast-moving startup healthcare environment.