Top Customer Success & Experience Jobs in Reno, NV

Own success for enterprise customers by delivering security-focused enablement, projects, advisory services, training, workflow development, and strategic success plans. Manage escalations, support issues, business reviews, customer value communication, and product feedback while integrating threat intelligence into security operations. Maintain account documentation in Zendesk, Gainsight, and JIRA, support at-risk accounts, engage technical and executive stakeholders, and travel at least 30%.

Onboards and supports marketplace brands through seller integration, setup, launch, ramp-up, and assortment optimization. Leads training, calls, webinars, and manages a portfolio of 50+ onboarding projects. Monitors seller KPIs and compliance, resolves data setup issues, and collaborates with acquisition, category management, and operations teams to improve the seller experience and onboarding processes.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.

Manages post-sales relationships for enterprise automotive customers, driving product adoption, customer satisfaction, retention, renewals, and revenue growth. Acts as the primary customer contact, coordinates escalations and cross-functional projects, analyzes performance and ROI, addresses challenges, maintains account documentation, tracks bugs and cases, communicates product feedback, and supports business reviews. Requires 15%–20% travel.

Own a portfolio of healthcare accounts, driving product adoption, utilization, satisfaction, and retention. Build stakeholder relationships, lead adoption initiatives, analyze account health, conduct business reviews, and coordinate technical issue resolution across customer and internal teams. Support implementations, go-lives, renewals, and expansion opportunities while providing training, gathering customer feedback, and translating healthcare imaging interoperability concepts into customer value.

Own technical adoption and customer relationships across complex enterprise accounts. Partner with Customer Success Managers to onboard customers, drive platform value, provide training, resolve technical issues, and support renewals and expansion. Guide customers in adopting AI-driven penetration testing, interpreting validated exposures and attack chains, and integrating findings into security and compliance programs. Represent customer feedback internally, mentor colleagues, and influence Product and Engineering roadmaps.

Leads and develops an Account Management team, setting quotas and managing pipeline, renewals, forecasts, and expansion strategy. Personally owns strategic accounts, conducts QBRs, manages executive relationships, and drives renewals and growth. Partners cross-functionally with Product, Support, Finance, Services, and Sales, while handling escalations and using customer adoption data to improve retention and identify whitespace opportunities.

Manage small business and mid-market customer relationships, driving adoption, retention, renewals, and expansions. Build success plans and playbooks, conduct QBRs and EBRs, analyze product usage, deliver enablement, understand recruiting workflows, and communicate customer needs cross-functionally to Product and Engineering. Maintain expert knowledge of the GoodTime platform while building executive relationships and recommending features, settings, and modules that improve customer outcomes.

Own post-implementation customer relationships for government and enterprise SaaS clients. Drive adoption, value realization, retention, renewals, and account expansion through success plans, training, proactive outreach, health monitoring, and quarterly business reviews. Collaborate with Support, Product, Implementation, Engineering, and Sales teams; represent the customer voice and resolve issues. The role requires regular customer site visits in New Jersey or nearby states and uses GRR, NRR, and NPS performance metrics.

Own the operational engine for a 24/7 customer support organization, including in-house agents, outsourced BPO partners, workforce forecasting, scheduling, coverage, vendor performance, SLAs, cost metrics, and surge planning. Build scalable operating models for event-driven volume spikes, manage capacity and budget trade-offs, improve processes and tooling, and partner with CX strategy leaders to ensure effective execution.