Top Remote Senior Level Jobs in Washington DC,

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.

Lead GCP operations and architecture for a mission-critical aviation platform. Provide day-two operational expertise, Tier 3 troubleshooting, Terraform and DevSecOps guidance, runbook and release-management support, and operational readiness improvements while working with Google advisors and customer teams to ensure platform reliability, resiliency, and secure near-real-time data exchange.

Freelance Opinion & Features Editor to commission, edit, and produce 8–12 monthly opinion pieces, edit staff features, recruit contributors, attend weekly editorial meetings, and serve as newsletter backup. Part-time, remote, contractor role (~65–70 hrs/month) on a three-month renewable retainer.

Lead firmwide CAD standards, templates, and content libraries for utility-scale solar, BESS, and substations. Manage AutoCAD/Civil 3D configurations, QA/QC drawing audits, implement CAD tools and automation, train and mentor drafting staff, and partner with engineering and automation teams to standardize and improve drafting workflows.

Provide L3/L4 technical support for Hammerspace customers across the West Coast and Asia, troubleshoot complex filesystem, storage, and networking issues, drive escalations to resolution, collaborate with sales/product/engineering, document learnings for the knowledge base, and participate in team ceremonies and process improvements.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Manage 3-5 concurrent IT infrastructure projects from planning through completion. Assemble and lead cross-functional teams, develop and maintain project plans, schedules, budgets, and risk/issue logs. Coordinate vendors, control scope, and report status to stakeholders. Ensure adherence to PMI methodologies, track metrics and lessons learned, and provide hands-on support or training as needed.

Design and build backend services and APIs to support customer experiences and third-party device integrations. Own critical product flows, optimize for scale and performance, implement API monitoring, and collaborate with product, analytics, and cross-functional engineering teams.

Lead customer marketing strategy for post-onboarding engagement, product adoption, and value realization. Build and scale integrated, data-driven campaigns and programs to increase product utilization, partner with Customer Success, Product, and Training, set and monitor KPIs, and coach a growing team. Represent customer marketing cross-functionally and at enterprise initiatives, support customer events, and apply modern AI tools to improve workflows.

Lead financial planning and analysis activities including budgeting, forecasting, variance analysis, financial modeling, and reporting. Partner with cross-functional teams to provide insights, support strategic decisions, and improve financial processes and KPI tracking.