Top Remote IT Support & Helpdesk Jobs in Washington DC,

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Lead Voice, Data, and Video teams to deliver 24x7x365 enterprise network services under the SEC ISS2 contract. Oversee network design, implementation, integration/testing, change management, incident response, documentation, and vendor coordination. Ensure technical correctness, standards compliance, SLA performance, and mentor staff. Support occasional onsite collaboration near Washington, DC.

The Senior Systems Administrator manages workflow processes related to Relativity databases, consulting with legal professionals, supervising personnel, and ensuring system requirements are met while preparing documentation and conducting training sessions.

Provide IT support for Mapbox, managing requests, onboarding new hires, maintaining systems, and enhancing user experience while ensuring security.

The Technology Meeting Engineer manages the firm’s Zoom platform and meeting services, ensuring high-quality meeting experiences, leading support teams, and coordinating with various departments for system governance and architecture.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

Lead and manage the Service Desk team, owning hiring, workforce planning, KPIs/SLAs, escalation governance, ITSM maturity, knowledge management, and cross-team collaboration to ensure high-quality end-user support.