Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.
We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.
Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most.
About the RoleAs an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations. You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn.
What You’ll DoOwn onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates.
Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date.
Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate.
Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation.
Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements.
Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures.
Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation.
Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance.
IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates.
Required Qualifications:
1+ years of experience in an IT support, help desk, IT operations, or systems administration role.
Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology.
Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users.
Strong organizational skills with the ability to manage multiple priorities and follow established processes.
Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team.
U.S. Citizenship.
Ability to travel up to 10% of the time.
Preferred Qualifications:
Experience supporting employee onboarding and offboarding processes, hardware deployment, and IT asset management.
Experience administering or supporting Jira, Google Workspace, Slack, and other SaaS platforms.
Experience performing user access reviews, application audits, or other IT compliance-related activities.
Experience creating and maintaining knowledge base articles, SOPs, and end-user documentation.
Experience with macOS and Windows endpoint management.
Degree in Computer Science, Information Technology, or a related field, or relevant certifications such as CompTIA A+, Network+, or Google IT Support.
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
Skills Required
- 1+ years of experience in IT support, help desk, IT operations, or systems administration
- Strong troubleshooting skills across hardware, operating systems, SaaS applications, and user accounts
- Strong written and verbal communication skills and ability to create clear documentation
- Strong organizational skills with ability to manage multiple priorities and follow processes
- Ability to work standard Eastern Time (EST/ET) business hours
- U.S. Citizenship
- Ability to travel up to 10% of the time
- Experience supporting employee onboarding/offboarding, hardware deployment, and IT asset management
- Experience administering or supporting Jira, Google Workspace, Slack, and other SaaS platforms
- Experience performing user access reviews, application audits, or other IT compliance activities
- Experience creating and maintaining knowledge base articles, SOPs, and end-user documentation
- Experience with macOS and Windows endpoint management
- Degree in CS/IT or certifications such as CompTIA A+, Network+, or Google IT Support
Onebrief Compensation & Benefits Highlights
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Leave & Time Off Breadth — Feedback suggests unlimited PTO, paid holidays and sick time, plus company‑wide vacations are prominent parts of the package. These offerings indicate ample flexibility to take time away from work.
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Flexible Benefits — A remote‑first setup with flexible schedules is emphasized, and a dedicated home‑office stipend supports effective remote work. These elements point to strong day‑to‑day flexibility and location autonomy.
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Retirement Support — Benefit summaries describe a 401(k) with employer matching. This indicates tangible support for long‑term financial planning.
Onebrief Insights
What We Do
Before Onebrief, military planning and collaboration was slow, inefficient, and resource-intensive. Building slides with no version control as partners collaborated would have staffs spend weeks or months on a single product or document. With Onebrief, these workflows are now simple and collaboration between large commands is efficient. Staff optimization is the key to building a more resilient, more effective military. Today Onebrief users report at least 2x time savings - and growing. Onebrief is a first of its kind software for the military. While many others have tried to build a solution for this problem, Onebrief’s “card” structure for reusing data and enabling real time updates is what makes this possible. Core features and attributes that make this platform powerful include: - Global Collaboration - Real-Time Updates - AI Automation - Interoperability + Integrations - Deployable across Secret and Top Secret Networks Mission Driven Onebrief is composed of professionals from backgrounds of all kinds - spanning veterans across forces and organizations, and technologists from leading-edge software giants. Onebrief is more than just a software platform; it's a mission-driven company dedicated to improving the efficiency and effectiveness of military planning. By joining the team, you'll contribute to solutions that directly support national security and the work of service members. Your work directly addresses critical challenges that military planners and operators face daily. Every line of code and every design decision contributes to real-world outcomes. The software was designed and built by a team of experienced planners - lending a nuanced perspective on the challenges our partners face. Our team embeds alongside users - from the Pentagon to the Indo-Pacific - to build a platform that meets their unique needs. Rapid, Strategic Growth Our users love the platform and growth is scaling, most recently reporting operational usage growth at a 19,600% annualized rate. Stronger utilization is underway and we’re at an exciting period of advancement. As a rapidly growing organization, you'll directly influence its direction and long-term success. Over the past year we’ve seen exciting growth metrics: First, our headcount has grown 150% YoY to keep pace with our product advancement and customer growth. Our funding has skyrocketed, most recently raising our Series C, led by top-tier venture investors who have deep expertise in defense tech.
Why Work With Us
Impactful Transformation At Onebrief, we believe optimizing the military staff is the most impactful thing - on a per-dollar basis - in defense tech right now. This has the potential to save the department of defense billions of dollars and save users countless hours. It’s a longstanding problem that we’re uniquely positioned to solve.
Gallery
Onebrief Offices
Remote Workspace
Employees work remotely.
We’re a fully remote organization - and believe it makes us a more powerful team. We bring together incredible professionals without the constraints of time zones or personal circumstances.
