Top Remote IT Support & Helpdesk Jobs in Washington DC,

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Support development, configuration, testing, deployment, and maintenance of IntApp-based workflows and related systems. Execute QA/regression tests, document results, troubleshoot configuration issues, maintain operational docs, enable other departments to use BIC platform components, and participate in upgrades and process improvements.

Provides technical support and rostering assistance for K-12 digital products. Responsibilities include analyzing order and support-ticket data, advising school and district administrators on integrations, troubleshooting technical issues, coordinating with Sales, Success, Product, and Development teams, identifying recurring errors, and creating visual trend reports to recommend improvements.

Administer, secure, and sustain enterprise virtual server environments (VMware, Hyper-V). Manage vCenter, hypervisors, VM lifecycle, templates, patching, STIG compliance, ATO documentation, performance monitoring, troubleshooting, and provisioning workflows to ensure stability and secure operations across multiple networks/enclaves.

12-week internship supporting internal IT: troubleshoot hardware/software, analyze and improve workflows, develop automation scripts, assist MDM and cloud administration (GCP/AWS/Mosyle/Intune), set up monitoring, document systems/assets, report on trends, and support security incident response.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Operate, maintain, and automate physical, virtual, and cloud Windows and Linux server infrastructures; support ATO/IATT processes and continuous compliance; perform incident response, patch management, capacity and performance analysis; develop/test solutions in lab environments and document SOPs; participate in continual service improvement and support 24/7 operations.