Top Remote IT Support & Helpdesk Jobs in Washington DC,

On-site System Manager for PremierOne RMS supporting Prince William County PD: maintain RMS systems, interfaces, basic network/infrastructure and MSSQL support, troubleshoot hardware/network/third-party issues, build customer relationships, follow customer operations policies, and execute work orders with regular communication.

Senior Systems Administrator responsible for installing, configuring, maintaining, and upgrading servers and software across multiple locations. Manages system security and vulnerability management, IAM and DLA AMPS/JAMMEX access, application networking including load balancing and fault tolerance, provides end-user support and training, and advises on technology direction aligned with business goals.

Provide technical support and troubleshooting for IT systems, respond to user incidents, monitor system health, escalate complex issues, document resolutions, and assist with system maintenance and deployments.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Provide remote advanced technical support for microbiology diagnostic instruments, diagnosing hardware, reagent, and software issues by phone/email/video, resolving problems or dispatching field resources, and maintaining quality and compliance in a 24/7 support environment.

Provide advanced email and live technical support for enterprise customers, diagnose database internals and SQL performance, reproduce and report bugs, collaborate with engineering and customer-facing teams, improve support processes and documentation, and participate in on-call rotation while working a Thursday–Sunday 10-hour shift schedule.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Provide senior-level Windows server and virtualization administration, storage and backup maintenance, and IAM support. Assist with Exchange to Microsoft 365 migration, Active Directory restructuring, PC/laptop deployments, and intermittent help desk support for users. Develop support documentation and collaborate with the agency's IR team.

Provide first‑level technical support to employees and clients via phone, chat, and ServiceNow. Troubleshoot Windows and macOS systems, Office and Exchange issues, printers, servers, and network connectivity. Perform password resets, remote diagnostics, incident logging, follow‑up, escalation to higher support tiers, and participate in data recovery and continuous improvement efforts.